Kasey Keating
Winnemucca,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Golden Gate Petroleum
08.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Hotel Front Desk Supervisor
Model T Casino
06.2010 - 08.2013
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Assistant Manager
Family Dollar
09.2008 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Albert M Lowry High School
Winnemucca, NV06.2008
Skills
- Partnership Building
- Store Merchandising
- Revenue Generation
- Operations Management
- Report Generation
- Shift Scheduling
- Retail Inventory Management
- Supply Ordering
- Competitor Monitoring
- POS Systems
- Employee Training
- Payroll Management
- Cash Management
- Team Leadership and Coaching
- Opening and Closing Procedures
- Leading Staff Meetings
- Employee Terminations
- Policies and Procedures
- Sales Strategies
- Accurate Cash Handling
- Store Opening and Closing
- Bank Deposit Procedures
- Multitasking and Organization
Timeline
Store Manager
Golden Gate Petroleum
08.2018 - Current
Hotel Front Desk Supervisor
Model T Casino
06.2010 - 08.2013
Assistant Manager
Family Dollar
09.2008 - 12.2010
High School Diploma -
Albert M Lowry High School
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