Kasey Kenward
Beaumont,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
24
24
years of professional experience
Work History
Senior Buyer/Contract Administrator
Saracen Casino Resort
Pine Bluff, AR
07.2024 - 07.2025
- Negotiated contracts with suppliers to ensure optimal pricing and quality.
- Analyzed inventory levels to maintain adequate stock for operations.
- Collaborated with departments to forecast purchasing needs effectively.
- Evaluated supplier performance to enhance procurement processes.
- Managed purchase orders, ensuring timely delivery of goods and services.
- Implemented cost-saving initiatives through efficient purchasing practices.
- Communicated regularly with vendors to resolve issues and maintain relationships.
Medical Practice Manager
Jefferson Regional Pulmonology Associates
Pine Bluff
03.2022 - 07.2024
- Supervised daily operations to enhance clinic efficiency and patient satisfaction.
- Implemented scheduling systems that improved appointment management and reduced patient wait times.
- Trained and mentored staff on best practices for patient care and administrative procedures.
- Developed workflow processes that streamlined communication between departments, increasing overall productivity.
- Monitored compliance with healthcare regulations, ensuring adherence to industry standards and best practices.
- Collaborated with physicians to optimize treatment protocols and improve patient outcomes.
- Led initiatives to enhance staff engagement, fostering a collaborative work environment focused on quality care.
Agency Manager/Financial Services Specialist
State Farm
Conway, AR
12.2001 - 04.2014
- Led team to achieve operational goals while enhancing customer service standards.
- Developed training programs to improve staff performance and retention rates.
- Implemented process improvements that streamlined operations and reduced response times.
- Managed client relationships, ensuring satisfaction through effective communication problem resolution.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed clients' insurance needs to recommend tailored coverage options.
- Educated clients on policy features, terms, and conditions for informed decision-making.
- Developed strategic sales plans that increased market penetration and revenue growth.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Education
Bachelor of Arts - Business Administration And Management
Univeristy of Arkansas
Timeline
Senior Buyer/Contract Administrator
Saracen Casino Resort
07.2024 - 07.2025
Medical Practice Manager
Jefferson Regional Pulmonology Associates
03.2022 - 07.2024
Agency Manager/Financial Services Specialist
State Farm
12.2001 - 04.2014
Bachelor of Arts - Business Administration And Management
Univeristy of Arkansas