Kasey Kiser
Indianapolis,IN
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Skilled at managing workload and building relationships with individuals from diverse backgrounds. Highly organized, excellent leadership and problem-solving abilities. Seeking to develop personal experience and contribute to the development of an organization and build long-term career with and opportunity for professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Norm's Moving and Hauling
02.2016 - Current
- Record cash receipts and make bank deposits
- Conduct daily and monthly reconciliation of bank accounts and periodic reconciliations of all accounts to ensure accuracy
- Maintained computer and physical filing systems.
- Record daily cash and card transactions
- Perform clerical work such as typing documents, printing, copying, faxing, etc
- Answer phone and company emails during business hours, and return after hour calls from customers from answering service
- Updated reports, managed accounts, and generated reports for company database.
- Place orders for necessary office items
- Maintaining online calendar and booking appointments while dispatching vehicles and crews
- Billed customers for products and/or services, check invoices for discrepancies, and issue monthly statements
- Initiate calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts
- Generated accounts payable report and handle incoming invoices from vendors to verify, track, and pay invoices on time
- Calculate hours, salaries, deduction, and commissions to report to payroll processing vendor
- Manage rental properties, pay utilities, property taxes, and communicate with tenants about and issues
General Manager
Klean Restoration, Inc
09.2010 - Current
- Record all day to day cash and card transactions and making bank deposits
- Issue financial statements monthly to owner
- Data entry recording daily card and cash transactions
- Sort, organize, and maintain office records accurately
- Answering phone and company emails during business hours and return after hour emergency calls from customers from answering service
- Maintain office and equipment inventory as well as placing orders for necessary office items
- Schedule and assign employees
- Maintaining online calendar and booking appointments while dispatching vehicles and crews
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Conduct monthly reconciliation of bank accounts to ensure accuracy
- Resolve service problems by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Calculate commissions, verifying timecards, generating Excel summary spreadsheet and submit to payroll processing vendor
- Track cost of individual projects and jobs for job costing and submit reports to business owner
- Responsible for accounts payable and accounts receivable; generating checks, and customer/supplier communication
- Generate accounts payable report and handle incoming invoices from vendors to verify, track, and pay invoices on time
- Bill customers for services, check invoices for discrepancies, and issue monthly statements
- Implementing policy, planning, and strategy
- Personally assist owner with errands, paying his personal liabilities, and any assigned tasks
- Work with insurance adjusters on insurance claims for customers to ensure payment and supplements on job
- Interacted well with customers to build connections and nurture relationships.
Education
Some College (No Degree) - Accounting
Indiana Institute of Technology
Fort Wayne, INSkills
- Microsoft Office (8 years)
- Quickbooks (8 years)
- Accounting
- Clerical Experience
- Accounts Payable
- Restoration Industry Experience
- Accounts Receivable
- Bank Reconciliation
Certification
Undergraduate Certificate in Accounting Present
Indiana Tech Basic Accounting Undergraduate Certificate program - Completed January 2023
Timeline
Office Manager
Norm's Moving and Hauling
02.2016 - Current
General Manager
Klean Restoration, Inc
09.2010 - Current
Some College (No Degree) - Accounting
Indiana Institute of Technology
Undergraduate Certificate in Accounting Present
Indiana Tech Basic Accounting Undergraduate Certificate program - Completed January 2023
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