Kasey Love
Freeman,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent - Account Manager
Stafford-Leavitt Insurance Group
Harrisonville , MO
2023.05 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Negotiated contracts with providers to secure competitive rates for customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Maintained accurate records of client information including contact details and policy changes.
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Generated quotes for customers based on individual requirements.
- Explained complex policy provisions to customers in a clear manner.
- Assessed customer needs and offered appropriate insurance products.
- Resolved customer complaints regarding coverage or service issues.
Server
Odin's BBQ
Beton , MO
2022.05 - 2023.05
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Caterer & Culinary Assistant
Jack Stack Barbeque
Overland Park , KS
2015.10 - 2022.05
- Assisted Head Chef in food preparation, including chopping vegetables and marinating meats.
- Followed health and safety regulations while handling food items.
- Inspected finished plates for quality assurance before serving them to customers.
- Set up workstations with all necessary ingredients and cooking equipment.
- Maintained a clean and organized work area to ensure safety standards were met.
- Ensured that all food items were correctly labeled prior to storage or preparation.
- Communicated effectively with colleagues regarding menu changes or customer requests.
- Carried out miscellaneous duties such as dishwashing when required by the Head Chef.
- Assisted cooks in plating dishes according to restaurant presentation standards.
- Served meals in accordance with portion sizes specified by Head Chef.
- Followed recipes to create nutritious meals for residents.
- Kept costs under control with proper portioning and minimal waste during cooking or serving.
- Helped train new kitchen employees in proper cooking and handling procedures.
- Supported special events by coordinating kitchen resources and menu plans.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
- Supervised the breakdown of buffet lines after each event was completed.
- Organized and coordinated catering events with clients to ensure their needs were met.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored temperatures of prepared food and cold-storage areas.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Supervised food preparation staff to deliver high-quality results.
Education
GED -
MCC Longview Community College
Lee's Summit, MO2016-04
Skills
- Client Account Management
- Policy Management
- Client Relationship Management
- Policy Renewals
- Customer Service
- Account Management
- Policy Knowledge
- Account Servicing
- Claims Handling
- Records Management
- Risk Analysis
- Prioritizing and Planning
- Problem-solving abilities
- Interpersonal Skills
Certification
- Property and Casualty Licensed in the state of Missouri
Timeline
Licensed Insurance Agent - Account Manager
Stafford-Leavitt Insurance Group
2023.05 - Current
Server
Odin's BBQ
2022.05 - 2023.05
Caterer & Culinary Assistant
Jack Stack Barbeque
2015.10 - 2022.05
GED -
MCC Longview Community College
- Property and Casualty Licensed in the state of Missouri
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