Kasey Love
Freeman,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and banquet coordination at Fiorella's Jack Stack Catering. Proven ability to enhance guest satisfaction through exceptional communication and conflict de-escalation skills. Adept at managing high-volume dining environments while maintaining cleanliness and organization, ensuring memorable experiences for all guests.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Timbercreek Bar and Grill
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in daily operations by taking orders and accurately processing transactions.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on restaurant policies, menu details, and customer service techniques.
- Resolved customer complaints effectively, fostering a positive dining atmosphere for guests.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Personal Lines Insurance Agent
Stafford Leavitt Insurance Group
05.2022 - 05.2025
- Provided exceptional customer service by responding to inquiries about personal lines insurance products.
- Assisted clients in selecting appropriate coverage options tailored to individual needs and preferences.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards and regulations.
- Reviewed and analyzed existing policies to identify gaps in coverage and recommend enhancements.
- Educated clients on insurance terminology and procedures, fostering informed decision-making regarding their policies.
- Built strong relationships with clients through attentive service and prompt responses to inquiries.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Analyzed customer needs to provide customized insurance solutions.
Restaurant Server
Odins BBQ
05.2021 - 05.2022
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Catering Chef Apprentice
Fiorella's Jack Stack Catering
05.2015 - 05.2021
- Developed menus tailored to client preferences and dietary restrictions.
- Managed food prep schedules to ensure timely meal delivery.
- Oversaw kitchen operations, maintaining high standards of food safety and sanitation.
- Trained junior staff on cooking techniques and best practices in food preparation.
- Collaborated with event planners to customize catering services for various events.
- Led culinary team in executing large-scale events, ensuring quality and consistency across all dishes.
- Cooked for large groups of people and managing various types of food for large events.
- Managed food inventory effectively, reducing waste and minimizing food costs.
- Generated repeat business through exceptional customer experiences, showcasing professionalism and attention to detail in every interaction.
- Ensured timely delivery of meals by coordinating efficient transportation methods and logistics.
- Enhanced team morale by fostering a collaborative work environment that promoted creativity and continuous improvement.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Traveled across Number mile-range to provide exceptional service, offering critically-acclaimed Type catering in various settings.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Participated in food tastings and taste tests.
- Disciplined and dedicated to meeting high-quality standards.
- Coordinated with team members to prepare orders on time.
- Adapted quickly to changing schedules and tasks, demonstrating flexibility in a fast-paced environment.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Participated in community service projects, showcasing company's commitment to social responsibility.
- Fostered positive work culture by actively participating in team-building activities.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Facilitated smoother project workflows by maintaining clean and organized work environment.
- Inspected completed projects to meet customer expectations.
Catering Kitchen Prep Cook
Fiorella's Jack Stack Catering
05.2015 - 05.2021
- Prepared ingredients for diverse catering menus, ensuring quality and consistency in all dishes.
- Assisted in meal assembly and presentation, adhering to high culinary standards.
- Maintained cleanliness and organization of kitchen workstations to promote safety and efficiency.
- Operated kitchen equipment proficiently, including mixers, slicers, and ovens, following safety protocols.
- Trained new staff on food handling procedures and proper use of kitchen tools to ensure compliance with regulations.
- Ensured food quality and safety by adhering to proper storage, handling, and sanitation guidelines.
- Supported successful events with accurate portion control and plating techniques for buffet-style service.
- Enhanced overall catering experience by preparing visually appealing and delicious food items.
- Provided support during high-volume events such as weddings or corporate gatherings with professionalism under pressure.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained smooth and timely operations in preparation and delivery of meals.
Catering and Banquet Server
Fiorella's Jack Stack Catering
05.2015 - 05.2021
- Delivered exceptional customer service during catered events, ensuring guest satisfaction and timely meal service.
- Assisted in setting up and breaking down event spaces, maintaining cleanliness and organization throughout.
- Collaborated with team members to efficiently serve food and beverages, enhancing overall event experience.
- Adapted quickly to changing demands during high-pressure catering events, ensuring smooth operations.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and safe work environment.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Education
High School Diploma -
Miami R-1
Amsterdam, MOSkills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- High volume dining
- Banquet coordination
- Customer service
- Conflict de-escalation
- Server etiquette
- Food preparation knowledge
- Point of sale (POS) system operations
- Customer complain resolution
- Inventory management
Timeline
Restaurant Server
Timbercreek Bar and Grill
05.2025 - Current
Personal Lines Insurance Agent
Stafford Leavitt Insurance Group
05.2022 - 05.2025
Restaurant Server
Odins BBQ
05.2021 - 05.2022
Catering Chef Apprentice
Fiorella's Jack Stack Catering
05.2015 - 05.2021
Catering Kitchen Prep Cook
Fiorella's Jack Stack Catering
05.2015 - 05.2021
Catering and Banquet Server
Fiorella's Jack Stack Catering
05.2015 - 05.2021
High School Diploma -
Miami R-1