Kasey Love
Freeman,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and banquet coordination at Fiorella's Jack Stack Catering. Proven ability to enhance guest satisfaction through exceptional communication and conflict de-escalation skills. Adept at managing high-volume dining environments while maintaining cleanliness and organization, ensuring memorable experiences for all guests.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Timbercreek Bar and Grill
Louisburg, KS
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in daily operations by taking orders and accurately processing transactions.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on restaurant policies, menu details, and customer service techniques.
- Resolved customer complaints effectively, fostering a positive dining atmosphere for guests.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Personal Lines Insurance Agent
Stafford Leavitt Insurance Group
Harrisonville, MO
05.2022 - 05.2025
- Provided exceptional customer service by responding to inquiries about personal lines insurance products.
- Assisted clients in selecting appropriate coverage options tailored to individual needs and preferences.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards and regulations.
- Reviewed and analyzed existing policies to identify gaps in coverage and recommend enhancements.
- Educated clients on insurance terminology and procedures, fostering informed decision-making regarding their policies.
- Built strong relationships with clients through attentive service and prompt responses to inquiries.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Analyzed customer needs to provide customized insurance solutions.
Restaurant Server
Odins BBQ
Belton, MO
05.2021 - 05.2022
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Catering Chef Apprentice
Fiorella's Jack Stack Catering
Overland Park, KS
05.2015 - 05.2021
- Developed menus tailored to client preferences and dietary restrictions.
- Managed food prep schedules to ensure timely meal delivery.
- Oversaw kitchen operations, maintaining high standards of food safety and sanitation.
- Trained junior staff on cooking techniques and best practices in food preparation.
- Collaborated with event planners to customize catering services for various events.
- Led culinary team in executing large-scale events, ensuring quality and consistency across all dishes.
- Cooked for large groups of people and managing various types of food for large events.
- Managed food inventory effectively, reducing waste and minimizing food costs.
- Generated repeat business through exceptional customer experiences, showcasing professionalism and attention to detail in every interaction.
- Ensured timely delivery of meals by coordinating efficient transportation methods and logistics.
- Enhanced team morale by fostering a collaborative work environment that promoted creativity and continuous improvement.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Traveled across Number mile-range to provide exceptional service, offering critically-acclaimed Type catering in various settings.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Participated in food tastings and taste tests.
- Disciplined and dedicated to meeting high-quality standards.
- Coordinated with team members to prepare orders on time.
- Adapted quickly to changing schedules and tasks, demonstrating flexibility in a fast-paced environment.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Participated in community service projects, showcasing company's commitment to social responsibility.
- Fostered positive work culture by actively participating in team-building activities.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Facilitated smoother project workflows by maintaining clean and organized work environment.
- Inspected completed projects to meet customer expectations.
Catering Kitchen Prep Cook
Fiorella's Jack Stack Catering
Overland Park, KS
05.2015 - 05.2021
- Prepared ingredients for diverse catering menus, ensuring quality and consistency in all dishes.
- Assisted in meal assembly and presentation, adhering to high culinary standards.
- Maintained cleanliness and organization of kitchen workstations to promote safety and efficiency.
- Operated kitchen equipment proficiently, including mixers, slicers, and ovens, following safety protocols.
- Trained new staff on food handling procedures and proper use of kitchen tools to ensure compliance with regulations.
- Ensured food quality and safety by adhering to proper storage, handling, and sanitation guidelines.
- Supported successful events with accurate portion control and plating techniques for buffet-style service.
- Enhanced overall catering experience by preparing visually appealing and delicious food items.
- Provided support during high-volume events such as weddings or corporate gatherings with professionalism under pressure.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained smooth and timely operations in preparation and delivery of meals.
Catering and Banquet Server
Fiorella's Jack Stack Catering
Overland Park, KS
05.2015 - 05.2021
- Delivered exceptional customer service during catered events, ensuring guest satisfaction and timely meal service.
- Assisted in setting up and breaking down event spaces, maintaining cleanliness and organization throughout.
- Collaborated with team members to efficiently serve food and beverages, enhancing overall event experience.
- Adapted quickly to changing demands during high-pressure catering events, ensuring smooth operations.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and safe work environment.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Education
High School Diploma -
Miami R-1
Amsterdam, MOSkills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- High volume dining
- Banquet coordination
- Customer service
- Conflict de-escalation
- Server etiquette
- Food preparation knowledge
- Point of sale (POS) system operations
- Customer complain resolution
- Inventory management
Timeline
Restaurant Server
Timbercreek Bar and Grill
05.2025 - Current
Personal Lines Insurance Agent
Stafford Leavitt Insurance Group
05.2022 - 05.2025
Restaurant Server
Odins BBQ
05.2021 - 05.2022
Catering Chef Apprentice
Fiorella's Jack Stack Catering
05.2015 - 05.2021
Catering Kitchen Prep Cook
Fiorella's Jack Stack Catering
05.2015 - 05.2021
Catering and Banquet Server
Fiorella's Jack Stack Catering
05.2015 - 05.2021
High School Diploma -
Miami R-1