Kasey Marshall
Danville,VA
Summary
Diplomatic Customer Service professional & Psychology major well-versed in applying strong communication, stellar sales practices and a polite, professional manner to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced work environments such as forensics and advanced marketing. Trained in connecting with customers to build positive relationships and strengthen loyalty. Responsible retail professional with excellent sales, service and interpersonal skills. Advanced knowledge of fashion trends and popular looks.
Overview
7
7
years of professional experience
Work History
Apple Inc. Sales Agent
Teleperformance USA
Danville, VA
05.2021 - 12.2022
- Answered incoming telephone calls to provide Apple store, products and services information.
- Developed and implemented CRM strategies to increase customer engagement.
- Created and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Offered product and service consultations and employed upselling techniques.
- Worked with off-site Apple locations to find desired items for customers.
- Processed orders through company system and coordinated product deliveries.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Drove sales through development of successful promotional strategies and product placement.
Valet
Parking Management Company
Danville, VA
08.2019 - 04.2020
- Offered guests details regarding hospital's amenities, desk locations, and check in & registration.
- Escorted travelers to and from hospital entrance and assisted with handicapped patients.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Issued parking stubs to customers upon arrival & retrieved vehicles.
- Responded to questions about local area and company services.
Cashier, Apparel Associate, Shoe Associate
Dick's Sporting Goods
Danville, VA
02.2017 - 10.2018
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Selected and attached appropriate parts for different shoes and client wishes based on accessibility, inventories and designs.
- Cross-trained for multiple roles in order to provide skilled back-up for customer-facing teams.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Key Holder/Sales Associate
PacSun
Danville, VA
04.2016 - 07.2017
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices..
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Exceeded upselling and loyalty sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier, Dining Room Hostess
Chick-Fil-A Inc.
Danville, VA
07.2015 - 03.2017
- Completed opening, closing and shift change tasks to promote store efficiency.
- Mastered point-of-service (POS) computer system for automated order taking.
- Restocked workstation with supplies and ensured out of stock items were communicated to management.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Education
Bachelor of Arts - Psychology W/ Con. in Forensic Psychology
Southern New Hampshire University
Manchester05-2024
Advanced Diploma -
Tunstall High School
05.2017
Some College (No Degree) - Psychology
Virginia Commonwealth University
Richmond, VASkills
- Technologically-savvy
- Retail Marketing
- Customer Relationship Management (CRM)
- Data Gathering & Interpretation
- Research proficiency
- Applied Behavior Analysis
- Statistical Analysis
- Strategy Development
- Forensic Psychology
- Trend evaluations
- Interrogation skills
- Interview techniques
- Court proceedings familiarity
- Legal knowledge
- Jury testifying
- Legal Research
Timeline
Apple Inc. Sales Agent
Teleperformance USA
05.2021 - 12.2022
Valet
Parking Management Company
08.2019 - 04.2020
Cashier, Apparel Associate, Shoe Associate
Dick's Sporting Goods
02.2017 - 10.2018
Key Holder/Sales Associate
PacSun
04.2016 - 07.2017
Cashier, Dining Room Hostess
Chick-Fil-A Inc.
07.2015 - 03.2017
Bachelor of Arts - Psychology W/ Con. in Forensic Psychology
Southern New Hampshire University
Advanced Diploma -
Tunstall High School
Some College (No Degree) - Psychology
Virginia Commonwealth University
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