QUINN CLARKE
Jacksonville,OR
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional and enthusiastic customer service representative with experience providing customer support in high volume/fast paced environment with an unwavering commitment to customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manaer/GM in Training
Perfect Pizza Pie, Inc Dba Domino's Pizza
03.2024 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Licensed 2-15 Insurance Agent
Medlife Health Insurance Agency
09.2023 - 02.2024
- Insurance Product Knowledge
- Client Relationship Management
- Sales and Business Development
- Risk Assessment and Analysis
- Policy Interpretation and Explanation
- Regulatory Compliance
- Excellent Communication Skills
- Customer Service Excellence
- Problem Solving and Solution-Oriented Approach
Outbound Call Associate
First American Insurance Agency
01.2023 - 05.2023
- Conducted sales-related conversations with lead base (customers) in a call center environment
- Place high volume outbound calls daily (100+ per day)
- Gather/verify contact and other information from potential customers, enter and maintain accurate data in CRM system
- Ensure proper documentation of all prospects and related follow-up activity via proprietary CRM system
- Set appointments for sales team
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Consistently met daily and monthly quota's to achieve bonuses
Server/Shift Lead
Miller's Ale House
07.2021 - 12.2022
- Recorded Food and drink orders and served customer requests to the highest standards
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences to up-sell menu items to guests while ensuring customer satisfaction
- Entered orders into POS for transmial to kitchen staff, and communicated special instructions to kitchen
- Supervised as Shift Lead team members to ensure stocking levels were adequate, service was timely and teamwork being provided while working one of the busiest sections in the restaurant
- High sense of urgency during high-volume hours
Bakery/Cafe Associate
Panera Bread
09.2019 - 07.2020
- Proven abilities in exceptional customer service
- High sense of urgency during high-volume hours
- Effective handling of customer requests
- Willing to help coworkers that are behind on tasks
- Efficient in finishing assigned duties without shortcuts
Kitchen Manager
Mann's Doghouse
06.2018 - 07.2019
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Listened to customer desires and needs to recommend optimal products
- Prepared meals in a high volume environment with exceptional precision
- Ensured compliance with menu, portioning, and presentation
- Maintained food stations compliant with sanitation and hygienic regulations
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Ensured that the kitchen was clean, neat and sanitized by implementing surface and equipment schedules and standards
- Skilled to use standard food preparation utensils and kitchen equipment
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank
Opening and Closing Assistant Manager
Jimmy John's
07.2017 - 07.2019
- Completed regular line checks to maximize quality assurance
- Coordinated preparation of customer meals and monitored food handling for safety purposes
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank
- Earned good aendance record and built reputation for being on time and ready to work
- Familiar with food slicer machines (deli meats)
- Prepare foods for customers (sandwiches and wraps)
- Keep up to date on proper food handling, food preparation, and sanitation
- Take orders from customers over the phone and in restaurant
- Prior store management responsibilities
- Point of Sale (POS) system operations
Opening/Closing Manager
Erberts And Gerberts Sandwich Shop
06.2016 - 07.2017
- Performed procedures necessary to open and close the restaurant
- Scheduled and directed staff in daily work assignments to maximize productivity
- Exhibited thorough knowledge of specialty sandwich menu, supervisory duties, service techniques, and guest interactions
- Reconciled cash registers and documented information on daily control sheets
Education
High School -
West Boca Raton High School
Boca Raton, FLSkills
- Multitasking Skills
- Excellent customer service skills
- Food Safety Practices
- Communication Skills
- Friendly and Outgoing Attitude
- Operations management
- Staff training and development
- Efficient multi-tasker
- Team training and development
- Consistently meet goals
- Staff management
- Team player
- Time management
- Problem resolution
- Customer relations
- Deadline oriented
- Quality management
- Inventory control
- Staff supervision
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manaer/GM in Training
Perfect Pizza Pie, Inc Dba Domino's Pizza
03.2024 - Current
Licensed 2-15 Insurance Agent
Medlife Health Insurance Agency
09.2023 - 02.2024
Outbound Call Associate
First American Insurance Agency
01.2023 - 05.2023
Server/Shift Lead
Miller's Ale House
07.2021 - 12.2022
Bakery/Cafe Associate
Panera Bread
09.2019 - 07.2020
Kitchen Manager
Mann's Doghouse
06.2018 - 07.2019
Opening and Closing Assistant Manager
Jimmy John's
07.2017 - 07.2019
Opening/Closing Manager
Erberts And Gerberts Sandwich Shop
06.2016 - 07.2017
- ServSafe Food Handler's Certification
High School -
West Boca Raton High School
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