Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
21
21
years of professional experience
Work History
Property Manager
Cedar Oaks Management
02.2025 - Current
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Hair Stylist/Lash Artist
110 Salon & Boutique
07.2013 - Current
Built strong relationships with customers by providing personalized advice based on their individual needs
Consistently achieved high levels of customer satisfaction through quality services rendered
Greeted customers warmly upon arrival at the salon and ensured they felt comfortable during their visit
Maintained an organized work station with cleanliness and sanitation standards
Performed basic reception duties including scheduling appointments and answering phones
Assessed client's needs by discussing hair type, face shape, lifestyle and desired results
Maintained accurate records of all services provided to customers in the salon system database
Adapted quickly to changing trends in the beauty industry by attending workshops, seminars, classes regularly
Patient Care Rep/Assistant
Mercy Hospital
08.2008 - 10.2012
Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
Successfully managed multiple projects simultaneously while maintaining high standards of performance
Developed relationships with patients by providing prompt responses to requests and inquiries
Protected patients' rights by maintaining confidentiality of personal and financial information
Assisted with admission process by gathering necessary paperwork from new patients
Front Office Coordinator
Express Employment Opportunities
08.2006 - 05.2008
Scheduled appointments and maintained calendars using calendar management software
Proficiently managed incoming calls, emails, and correspondence within established timelines
Performed general office duties such as filing documents, photocopying materials, faxing documents, and ordering supplies
Maintained the highest standard of professionalism while communicating effectively with staff, clients, and visitors
Participated in staff meetings to support key office functions
Greeted visitors and answered and routed calls to foster positive office experiences
Managed office processes to keep business running efficiently
Developed organized filing system for both hard copy and electronic files for easy access
Customer Service Representative
Cardinal Scale Manufacturing
05.2004 - 03.2006
Handled customer complaints and inquiries in a courteous and efficient manner
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Developed strong customer relationships and loyalty through effective communication
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Addressed customers courteously using suitable methods and problem-solving skills
Processed orders, returns, and exchanges in an accurate and efficient manner
Assisted customers with product selection by providing detailed information about available products and services
Maintained an updated knowledge base of current products, services, pricing, promotions
Updated and maintained database with accurate customer information and timely data entry
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Logged details of customer service calls in computer system following correct protocols
Education
High School Diploma -
Webb City High School
05.2004
New Dimensions Hair School
06.2013
Skills
Teamwork and collaboration
Relationship building
Attention to detail
Building positive rapport
Multitasking and organization
Customer service
Flexible schedule
Schedule management
Records management
Customer service-focused
Property management
Tenant relations
Staff management
Maintenance scheduling
Occupancy management
Administrative support
Multi-family property management
Marketing and advertising
Maintenance coordination
Preparing property agreements
Timeline
Property Manager
Cedar Oaks Management
02.2025 - Current
Hair Stylist/Lash Artist
110 Salon & Boutique
07.2013 - Current
Patient Care Rep/Assistant
Mercy Hospital
08.2008 - 10.2012
Front Office Coordinator
Express Employment Opportunities
08.2006 - 05.2008
Customer Service Representative
Cardinal Scale Manufacturing
05.2004 - 03.2006
New Dimensions Hair School
High School Diploma -
Webb City High School
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