Summary
Overview
Work History
Skills
Work Preference
Timeline
RegisteredNurse
Kasey Meyer

Kasey Meyer

Palm Coast,FL

Summary

With a robust background at Banfield Pet Hospital, I excel in operations monitoring and team leadership, significantly enhancing performance and client satisfaction. My expertise in regulatory compliance and conflict resolution, coupled with a knack for staff development, has consistently driven operational improvements and positive outcomes.

Overview

10
10
years of professional experience

Work History

Shift Lead

Banfield Pet Hospital
Daytona Beach, FL
03.2022 - Current
  • Assisted in the training of new employees.
  • Knowledge of 8+ years of medical terminology in Veterinary field
  • Knowledge of Power Bi- Tracking OWPS, Para, Dnts /Comps, Revenue
  • Monitored employee performance and provided feedback on areas for improvement.
  • Ensured that all safety protocols were followed at all times.
  • Created weekly staff schedules to ensure adequate coverage.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations.
  • Taught staff upselling techniques to meet revenue targets.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Vet Assistant

Banfield Pet Hospital
Daytona Beach, FL
01.2019 - Current
  • Stocked supplies necessary for veterinary treatments.
  • Ensured that all equipment was properly maintained and calibrated.
  • Cared for hospitalized animals under direction of veterinarian staff.
  • Provided emotional support to pet owners when needed.
  • Performed administrative tasks related to filing paperwork and scheduling appointments.
  • Assisted veterinarians with physical examinations of animals.
  • Provided basic care and maintenance for animals in the facility.
  • Recorded patient histories, patient observations, treatments, and medications administered.
  • Cleaned and sterilized surgical instruments before and after procedures.
  • Monitored vital signs during surgery and anesthesia recovery.
  • Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
  • Maintained medical records on each animal seen in clinic.
  • Ordered laboratory tests requested by veterinarian such as urinalysis, fecal exams, cultures .
  • Observed behavior of patients to detect symptoms of illness or injury.
  • Performed routine lab work including blood draws and other specimen collection techniques.
  • Restrained animals during examination or treatment procedures in a humane manner.
  • Assisted with surgical preparation including prepping the animal for surgery.
  • Communicated effectively with clients regarding their pet's health status.
  • Maintained cleanliness of exam rooms between appointments.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Trained new veterinary staff on office procedures and requirements.
  • Cleaned and maintained kennels, holding areas and surgical rooms.

Customer Service Representative

Banfield Pet Hospital
Daytona Beach, FL
03.2015 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Skills

  • Performance Improvement
  • Operations Monitoring
  • Guest Service
  • Regulatory Compliance
  • Loss Prevention
  • Conflict Resolution
  • Team Motivation
  • Positive Attitude
  • Policy and Procedure Enforcement
  • Staff Supervision
  • Staff Development
  • Client Support
  • Team Collaboration and Leadership
  • Client Service
  • Team Leadership
  • Shift Scheduling

Customer service

Active listening

Critical thinking

Customer relations

Relationship building

Work Preference

Work Type

Full Time

Timeline

Shift Lead

Banfield Pet Hospital
03.2022 - Current

Vet Assistant

Banfield Pet Hospital
01.2019 - Current

Customer Service Representative

Banfield Pet Hospital
03.2015 - Current

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Kasey Meyer