Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasey Miller

Holton,KS

Summary

Dynamic leader with a proven track record at Scooter Bugs Daycare, enhancing customer satisfaction and streamlining operations. Expert in financial management and relationship building, I excel in high-pressure environments, achieving significant client loyalty and operational efficiencies. Skilled in negotiation and client service, my approach consistently drives positive outcomes and business growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner

Scooter Bugs Daycare
04.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Customer Service Representative

Banner Creek Animal Hospital
05.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Walmart Associate

Walmart
10.2016 - 07.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Education

Jackson Heights
Holton, KS
05.2007

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Marketing
  • Financial Management
  • Negotiation

Certification

CPR, First Aid AED

Timeline

Owner

Scooter Bugs Daycare
04.2021 - Current

Customer Service Representative

Banner Creek Animal Hospital
05.2019 - 03.2021

Walmart Associate

Walmart
10.2016 - 07.2019

Jackson Heights

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Kasey Miller