Kasey Nowell
Columbia,IL
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Compassionate laboratory technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance performance and product. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Retail and Rentals Supervisor
Saint Louis Zoo
Saint Louis, MO
10.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Complied with organization policies, objectives, and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Participated on a communications committee to identify and resolve issues within the team in terms of communication.
- Accurately handled cash and transactions.
Lab Technician and Student Researcher
Southern Illinois University Edwardsville
Edwardsville, IL
01.2022 - 05.2024
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Utilized various laboratory equipment and chemicals to preserve and examine specimens.
- Conducted field sampling of zooplankton and amphibians for research purposes.
- Measured metamorphic amphibian pictures with ImageJ.
- Recorded and sorted frog calls with AudioMoth devices.
- Utilized wildlife trail cameras.
- Generated graphs and tables summarizing test results.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Assisted with research projects by gathering data and performing experiments.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Collected, labeled and stored lab samples according to laboratory specifications.
Education
Bachelor of Science - Ecology And Evolutionary Biology
Southern Illinois University Edwardsville
Edwardsville, IL05-2023
Skills
- Knowledge in Microsoft Office applications such as Word and Excel
- Knowledge of ImageJ program
- Knowledge of lab equipment and safety protocols
- Interpersonal skills
- Oral and written communication
- Research skills gained through various projects and mentor
- Time management
- Observation and record keeping
- Inventory Control
- Goal-Oriented
- Waste Reduction
- Process Monitoring and Improvement
- Complex Problem-Solving
- Policy Enforcement
- Training and mentoring
- Industrial hygiene
- Employee Motivation
- Data Analytics
Accomplishments
- Did 250+ hours of community service in high school through AFJROTC for various community events.
References
References available upon request.
Timeline
Retail and Rentals Supervisor
Saint Louis Zoo
10.2023 - Current
Lab Technician and Student Researcher
Southern Illinois University Edwardsville
01.2022 - 05.2024
Bachelor of Science - Ecology And Evolutionary Biology
Southern Illinois University Edwardsville
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