Kasey Ott
Marble Rock,IA
Summary
Dynamic professional with a proven track record at Mason City Surgery Center, excelling in customer service and computer proficiency. Demonstrated leadership in enhancing patient experience and streamlining processes. Skilled in fostering teamwork and implementing technology solutions, significantly contributing to operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Front Office/Endo Tech
Mason City Surgery Centerter
05.2022 - Current
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Facilitated smooth transitions between cases within the Endoscopy unit through effective time management skills.
- Promoted infection control measures by meticulously cleaning, disinfecting, and sterilizing endoscopic equipment according to established protocols.
- Enhanced diagnostic accuracy by carefully documenting findings from endoscopic examinations for physician review.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
Scheduling Clerk
MercyOne Cancer Center
10.2020 - 05.2022
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
- Streamlined scheduling processes by implementing efficient software tools and organizational techniques.
- Facilitated smooth communication between departments by promptly addressing scheduling inquiries and concerns.
- Reduced appointment conflicts for improved customer satisfaction through meticulous attention to detail in managing calendars.
CNA
Nora Springs Care Center
10.2010 - 07.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Muscatine Community College
Muscatine, IACertification - French Pastry
The French Pastry Scholl
Chicago, IL12.2008
High School Diploma -
Muscatine High School
Muscatine, IA05.2006
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Computer Proficiency
- Customer Service
- Multitasking
- Team Leadership
- Data Entry
Timeline
Front Office/Endo Tech
Mason City Surgery Centerter
05.2022 - Current
Scheduling Clerk
MercyOne Cancer Center
10.2020 - 05.2022
CNA
Nora Springs Care Center
10.2010 - 07.2012
Muscatine Community College
Certification - French Pastry
The French Pastry Scholl
High School Diploma -
Muscatine High School
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