Kasey Postel
Waupaca
Summary
Dynamic leader with a proven track record at Postel Transport LLC, enhancing customer satisfaction and streamlining operations. Expert in customer service and bookkeeping, I excel in multitasking and verbal communication, significantly boosting client loyalty and operational productivity without compromising attention to detail.
Overview
28
28
years of professional experience
Work History
Co-Owner/Operator
Postel Transport LLC
12.2018 - Current
- Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
- Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Interacted well with customers to build connections and nurture relationships.
- Performed daily office tasks. I do all the payroll, taxes and computer operations of the company.
- Dispatcher for the company. Make calls to brokers to book loads for our drivers.
Independent Sales and Marketing Representative
Neumark Design & Print
11.2008 - 08.2021
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Educated customers by providing hands-on demonstrations and explaining benefits and advantages of using our products for advertising.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
- Boosted sales by developing strong relationships with clients and understanding their unique needs.
- Provided exceptional customer service during the entire sales process, addressing concerns promptly and effectively resolving issues as they arose.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Co/Owner Operator
Phillips Tree Care LLC
04.2006 - 04.2009
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Trained and motivated employees to perform daily business functions.
- Reconciled daily sales, returns and financial reports in Quickbooks.
- Performed all office duties such as payroll, invoicing and filing forms and taxes.
Physical Therapy Aide
Wisconsin Veterans Home- King
05.1997 - 06.1998
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Recorded patient status in progress notes.
- Enforced safety procedures with all patients.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
Associate Degree in Accounting - Accounting
Appleton Fox Valley Technical College
Appleton, WI06-2006
High School Diploma -
Waupaca High School
Waupaca, WI05-1996
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Customer relations
- Task delegation
- Bookkeeping
- Multitasking
- Excellent communication
- Computer skills
Timeline
Co-Owner/Operator
Postel Transport LLC
12.2018 - Current
Independent Sales and Marketing Representative
Neumark Design & Print
11.2008 - 08.2021
Co/Owner Operator
Phillips Tree Care LLC
04.2006 - 04.2009
Physical Therapy Aide
Wisconsin Veterans Home- King
05.1997 - 06.1998
Associate Degree in Accounting - Accounting
Appleton Fox Valley Technical College
High School Diploma -
Waupaca High School
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