Kasey Katcher
Austin,TX
Summary
Proven Bartender with a track record of enhancing customer satisfaction and maximizing profits, demonstrated during tenure at Twin Peaks. Skilled in crafting high-quality cocktails and providing exceptional service, leveraging strong multitasking abilities and an engaging personality to build loyal clientele and foster positive guest experiences. Excelled in fast-paced environments, significantly improving service delivery and efficiency.
Overview
5
5
years of professional experience
Work History
Bartender
Alibi Social Bar
08.2024 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Palazio Gentlemen’s Club
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Twin Peaks
07.2020 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Built relationships with vendors to manage orders and negotiate costs.
Server
Cottonwood Kitchen
11.2019 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
University of New Mexico
Albuquerque, NMLos Alamos High School
Los Alamos, NM2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Responsible Alcohol Service
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- Suggestive Selling
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Sales expertise
- Inventory
- Classic cocktails
- Wine and liquor knowledge
- Aloha POS
- Fast Learner
- Hospitality and Guest Service
- Relationship Building
- Engaging Customers
Timeline
Bartender
Alibi Social Bar
08.2024 - Current
Bartender
Palazio Gentlemen’s Club
05.2022 - Current
Bartender
Twin Peaks
07.2020 - 03.2024
Server
Cottonwood Kitchen
11.2019 - 04.2020
University of New Mexico
Los Alamos High School
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