Kasey Ricalo
Summary
RN Manager seeking an administrator role to apply acquired skills and knowledge. Proven ability to handle medical emergencies, coupled with excellent interpersonal skills. A dedicated worker with a strong sense of purpose, wanting to grow within the company.
Dynamic individual with hands-on experience in Nursing, Hospice, and Performance Improvement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Performance Improvement Specialist
VITAS Healthcare
02.2024 - Current
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created data models to support decision-making processes.
- Designed and developed data pipelines to acquire, clean and process data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed and implemented data governance policies and procedures.
Team Manager
Vitas Healthcare
08.2021 - 02.2024
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Office Manager
Stuttgart of Coral Gables
07.2016 - 03.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Ticket Taker Supervisor
Art Basel
12.2014 - 12.2019
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
Bachelor of Science - Nursing
Antigua College International
03-2022
Associate of Science - Nursing
Antigua College International
03-2021
Master of Arts - Pre-Nursing
Miami Dade College
Miami, FL06-2019
Skills
- Bilingual English/Spanish
- Charting, Record-Keeping, Documentation
- Complex Problem-solving
- Risk assessment
- Teamwork
- Organizational development
- Performance analysis and improvement
- Budgeting and forecasting
- Infectious disease control
- Nursing staff leadership
- Discharge coordination
- Microsoft Teams, Outlook, PowerPoint, Excel, and Word
Timeline
Performance Improvement Specialist
VITAS Healthcare
02.2024 - Current
Team Manager
Vitas Healthcare
08.2021 - 02.2024
Office Manager
Stuttgart of Coral Gables
07.2016 - 03.2020
Ticket Taker Supervisor
Art Basel
12.2014 - 12.2019
Bachelor of Science - Nursing
Antigua College International
Associate of Science - Nursing
Antigua College International
Master of Arts - Pre-Nursing
Miami Dade College
Similar Profiles
Yosvani Paz PereiroYosvani Paz Pereiro
CNA at VITAS HealthcareCNA at VITAS Healthcare
Simone BrownSimone Brown
Team Nurse Manager at VITAS HealthcareTeam Nurse Manager at VITAS Healthcare
Crystal FreemanCrystal Freeman
Registered Nurse at VITAS HealthcareRegistered Nurse at VITAS Healthcare
Lianet Gongora PortellesLianet Gongora Portelles
Patient Care Secretary at VITAS HealthcarePatient Care Secretary at VITAS Healthcare
ALEXANDRA TILSTRAALEXANDRA TILSTRA
Performance Improvement Specialist at Woodstock HospitalPerformance Improvement Specialist at Woodstock Hospital