Kasey Rogers

ANALYST, CONSULTANT | August 2008-Current

• Provided Operational Readiness support across all lines of business to ensure communications and training documentations were updated and changes implemented
• Analyzed all Intake submission across all lines of business to facilitate resolution of issue
• SharePoint administrator for multiple sites (site permissions, maintenance, restructuring/recreation as needed, etc.)
• Successfully managed numerous projects within the Enrollment and Billing organization
• Drove progress for root-cause analysis for all E&B Migration related command center issues
• Led daily SWAT Scrum calls to review new issues, discuss issue updates, prioritize inventory, and assign fixers
• Maintained bi-weekly inventory reporting for Small and Large groups
• Facilitated numerous daily and weekly calls to obtain capability statuses as well as holding Requirement Managers accountable for up-to-date reporting and execution of their deliverables and timetables. Managed project plans, maintained issues logs and task lists
• Created job aides, workflows and conducted training session for my successor to ensure seamless transition

PROJECT MANAGER/IMPLEMENTATION COORDINATION LEAD

| July 2004 - August 2008

• Managed relationships between Empire and external ID card vendors to ensure accurate ID card production
• Managed production dates, distribution dates and volumes to ensure all Performance Guarantees were 100% met
• Managed monthly accruals for card production and fulfillment inventory
• Ensured timely payment of invoice
• Developed yearly budgets and ensured expenses fell within appropriate variances
• Coordinated requirements with Implementations, Sales, Account Management and ID card vendors

ADMINISTRATIVE ASSISTANT TO VICE PRESIDENT | March 2004 - July 2004

• Provided Administrative support to VP of National Accounts and Customer Service Operations
• Facilitated coordination of on-site business/community events
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes

FDE/EEC Examiner and Sr National Account Specialist |

• Processed medical claims utilizing CPT and ICD-9 coding
• Audited claims to ensure quality
• Analyzed and provided summary of all NASCO business for each of Empire's diversified accounts
• Prepared month-to-date reports providing information on new group sets, claims paid and tracking of all data

• Used in-store system to locate inventory and place special orders for customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Performed cash, card and check transactions to complete customer purchases.
• Helped customers complete purchases and locate items.
• Welcomed customers and helped determine their needs.

• Greeted customers and offered assistance for increased customer satisfaction.
• Used in-store system to locate inventory and place special orders for customers.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.