Kasey Rogers
Grenada,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Board certified Pharmacy Technician excited to bring 9 year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
9
9
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Grenada, MS
05.2016 - Current
- Resolved billing issues with insurance companies or other third-party payers.
- Provided support for pharmacists during drug distribution activities.
- Participated in continuing education programs designed to enhance job knowledge.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Monitored expiration dates on medications in order to maintain product integrity.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Organized and maintained pharmacy area in accordance with established standards.
- Filled prescriptions accurately under the direction of a pharmacist.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Retail Sales Associate
Walgreens
Grenada, MS
05.2016 - 03.2018
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
High School Diploma -
Grenada High School
Grenada, MS05-2016
Skills
- Medication management
- Prescription processing
- Inventory management
- Insurance billing
- Drug verification
- Customer service
- Pharmacy operations
- Problem solving
- Attention to detail
- Team collaboration
- Communication skills
- Point of sale systems proficiency
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2016 - Current
Retail Sales Associate
Walgreens
05.2016 - 03.2018
High School Diploma -
Grenada High School
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