Summary
Overview
Work History
Education
Skills
Training
Additional Information
Professional Development And Affiliations
References
Timeline
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Kasey R. Wilson

Fountain,USA

Summary

Dedicated and adaptable professional with a proven track record in customer service, time management, and operational coordination. Skilled in troubleshooting complex problems, developing effective solutions, and fostering strong stakeholder relationships. Adept at analytical thinking, task prioritization, and maintaining compliance with organizational standards. Transitioning to cybersecurity, I bring a commitment to protecting sensitive systems, ensuring regulatory compliance, and supporting mission-critical operations through continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Lead Development Representative / Financial Sales Representative

RefiJet
Denver, CO
03.2022 - Current
  • Manage prospective refinance applications, coordinating with Loan Analyst and Financial Services teams to ensure accurate processing and approval.
  • Utilize analytical skills to assess client financial situations, identifying short- and long-term needs to recommend tailored solutions.
  • Leverage persuasive communication to close sales, applying knowledge of financing and consumer needs to secure deals.
  • Conduct outbound and inbound calls, maintaining a high level of customer service to build trust and rapport.
  • Explain product features and benefits, ensuring clients understand options and make informed decisions.
  • Track trends in consumer behavior and financing, adapting strategies to optimize sales outcomes.
  • Maintain accurate records of client interactions, ensuring compliance with organizational standards and data security protocols.
  • Collaborate with cross-functional teams to streamline processes, improving efficiency and client satisfaction.

Automotive Sales Consultant

John Lee Nissan
Panama City, FL
02.2020 - 03.2022
  • Closed sales by leveraging in-depth knowledge of vehicles, financing options, and consumer preferences, consistently meeting or exceeding sales targets.
  • Cultivated long-term client relationships, generating repeat business and referrals through exceptional customer service.
  • Marketed vehicles through diverse strategies, including social media campaigns and cold calling, to expand customer base.
  • Achieved high customer satisfaction by tailoring solutions to individual needs and budgets, ensuring a seamless buying experience.
  • Managed paperwork and financing processes with precision, ensuring compliance with dealership and regulatory standards.
  • Overcame customer objections through effective product demonstrations and needs assessments, driving sales conversions.
  • Utilized CRM tools to track customer interactions, analyze trends, and optimize sales strategies.
  • Provided after-sales support, addressing client inquiries and ensuring satisfaction post-purchase.

City Letter Carrier

United States Postal Service
05.2015 - 02.2020
  • Serviced over 1,000 residential and business customers daily, ensuring timely and accurate delivery of mail and packages.
  • Provided exceptional customer service, addressing inquiries about postal services and regulations with clarity and professionalism.
  • Collected payments for postage and Cash-on-Delivery orders, maintaining accurate financial records.
  • Demonstrated strong time management and prioritization skills to meet delivery schedules in a fast-paced environment.
  • Uphold safety and security protocols, ensuring the protection of sensitive mail and customer information.
  • Communicated effectively with diverse customers, resolving issues and providing product and service information.
  • Adapted to changing regulations and procedures, maintaining compliance with USPS standards.
  • Contributed to team efforts by assisting colleagues during peak periods, enhancing operational efficiency.

Field Coordinator Supervisor

1845 Oil Field Services
Weatherford, TX
03.2014 - 05.2015
  • Directed logistics for frac sand operations at major client sites (e.g., BHP, Cimarex, Devon), serving as a liaison between treaters, engineers, and company representatives.
  • Supervised a team of 15 coordinators, overseeing scheduling, task assignments, and performance management.
  • Conducted daily safety meetings, enforcing strict compliance with safety protocols and investigating non-compliance issues.
  • Coordinated appointments, timelines, and work orders, ensuring alignment with project plans and client expectations.
  • Monitored deliverables and timelines, maintaining operational efficiency and meeting project deadlines.
  • Utilized analytical skills to resolve logistical challenges, optimizing resource allocation and workflows.
  • Maintained accurate documentation of operations, ensuring compliance with industry and client standards.
  • Fostered strong relationships with stakeholders, enhancing collaboration and project success.

Contracts Manager

G.W. Services ECP & DOT
Panama City, FL
07.2012 - 03.2014
  • Managed 27 employees, overseeing scheduling, onboarding, performance evaluations, and employee relations.
  • Coordinated janitorial services for Northwest Florida Beaches International Airport, ensuring high-quality service delivery.
  • Conducted weekly quality control inspections, partnering with airport authorities to maintain superior standards.
  • Scheduled and managed multiple crews (litter, weed eating, mowing, landscaping) for DOT contracts, ensuring timely completion of tasks.
  • Negotiated three annual contracts, securing favorable terms and maintaining budgets for five separate contracts.
  • Led daily safety meetings, enforcing compliance with safety regulations and conducting risk assessments.
  • Maintained excellent relationships with DOT inspectors and staff, ensuring smooth contract execution.
  • Developed and monitored budgets, optimizing resource allocation and cost efficiency.

Contracts Manager - Airport Janitorial

G.W. Industries
Panama City, FL
10.2010 - 07.2012
  • Supervised 14 employees, managing scheduling, onboarding, and performance to ensure high-quality janitorial services.
  • Conducted weekly quality control inspections at Northwest Florida Beaches International Airport, addressing issues promptly.
  • Collaborated with airport authorities and support staff to deliver exceptional service and maintain compliance.
  • Streamlined scheduling processes, improving operational efficiency and employee productivity.
  • Implemented training programs to enhance employee skills and service quality.
  • Ensured adherence to safety and quality standards, minimizing risks and maintaining client satisfaction.
  • Documented processes and outcomes, providing detailed reports to stakeholders.

Supervisor

G.W. Industries of the Big
Panama City, FL
02.2010 - 10.2010
  • Managed six employees, overseeing scheduling, onboarding, and performance for DOT contract operations.
  • Coordinated maintenance and operation of equipment (trucks, trailers, tractors, ATVs, mowers) for litter pickup and mowing across 260 miles.
  • Conducted weekly quality control inspections, ensuring compliance with contract specifications.
  • Led weekly safety meetings, promoting risk management and adherence to safety protocols.
  • Optimized scheduling to improve efficiency and meet project deadlines.
  • Resolved operational challenges through analytical problem-solving and stakeholder collaboration.
  • Maintained accurate records of operations and equipment maintenance.

Service Supervisor/Technician

Admar Plumbing
Panama City, FL
06.2007 - 02.2010
  • Managed job scheduling, material orders, and employee performance for plumbing services.
  • Oversaw onboarding and training, ensuring team readiness and compliance with standards.
  • Coordinated with clients to schedule jobs, maintaining high levels of customer satisfaction.
  • Resolved technical issues on-site, applying problem-solving skills to ensure quality service.
  • Maintained inventory of materials and supplies, optimizing resource availability.
  • Documented job progress and outcomes, ensuring accurate reporting and billing.

Assistant Landfill Manager

Emerald Waste Services/Big Wheel
Panama City, FL
01.2003 - 06.2007
  • Managed maintenance of heavy equipment (dozers, excavators, loaders, dump trucks) valued at approximately $7 million.
  • Supervised 29 employees, overseeing scheduling, onboarding, and performance management.
  • Conducted intake reports and DEP inspections, ensuring compliance with environmental regulations.
  • Coordinated daily operations, optimizing workflows and resource allocation.
  • Implemented safety protocols, reducing risks and ensuring a safe working environment.
  • Collaborated with regulatory inspectors to maintain compliance and address issues.
  • Provided detailed reports on operations and equipment status to management.

Education

Google Cybersecurity Certificate - Foundational knowledge in cybersecurity, including threat monitoring, incident response, and risk assessment

Coursera
08-2025

Fundamentals of Cybersecurity

Coursera
06-2025

High School Diploma -

Shaw High
Panama City, FL

Skills

  • Cybersecurity Fundamentals
  • Customer Relationship Management
  • Negotiation & Communication
  • Task Prioritization & Coordination
  • Compliance & Quality Assurance
  • Analytical Thinking
  • Financing & Contract Management
  • Safety & Risk Management
  • Team Leadership
  • Technical Proficiencies
  • Incident response
  • Risk assessment
  • Data analysis
  • Customer service
  • Project management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Cold calling

Training

  • Safety Management and Risk Assessment (1845 Oil Field Services)
  • Customer Relationship Management (CRM) Software Training
  • Contract Negotiation and Budget Management

Additional Information

Eligible for DoD security clearance based on clean background and work history., Flexible for shift work, including nights and weekends, to support mission-critical operations., Available upon request.

Professional Development And Affiliations

  • Actively pursuing cybersecurity certifications to support DoD contract roles.
  • Member of [Relevant Professional Organization, e.g., CompTIA Community or local cybersecurity group, if applicable].
  • Committed to continuous learning through online courses and industry webinars.

References

  • Gerald Tolar 832-274-6295 gerald tolar Business Owner
  • Patrick Colbert 850-596-3724 pcolbert5024@gmail.com Sales Manager
  • Tiffany Fox 850-890-9776 tiffany.fox@usps.gov Post Master
  • Tyler Wallace 850-394-7148 tyler.l.wallace@usps.gov Postal Supervisor
  • Adrian Garcia 850-890-8117 adrian.garcia2@yahoo.com Sales Consultant

Timeline

Lead Development Representative / Financial Sales Representative

RefiJet
03.2022 - Current

Automotive Sales Consultant

John Lee Nissan
02.2020 - 03.2022

City Letter Carrier

United States Postal Service
05.2015 - 02.2020

Field Coordinator Supervisor

1845 Oil Field Services
03.2014 - 05.2015

Contracts Manager

G.W. Services ECP & DOT
07.2012 - 03.2014

Contracts Manager - Airport Janitorial

G.W. Industries
10.2010 - 07.2012

Supervisor

G.W. Industries of the Big
02.2010 - 10.2010

Service Supervisor/Technician

Admar Plumbing
06.2007 - 02.2010

Assistant Landfill Manager

Emerald Waste Services/Big Wheel
01.2003 - 06.2007

Google Cybersecurity Certificate - Foundational knowledge in cybersecurity, including threat monitoring, incident response, and risk assessment

Coursera

Fundamentals of Cybersecurity

Coursera

High School Diploma -

Shaw High
Kasey R. Wilson