Overview
Summary
Work History
Education
Skills
Texas Notary
Timeline
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Kasey Sams

Kasey Sams

Stephenville,TX

Overview

4
4
years of professional experience

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Car Salesman

Bargain Autos
06.2020 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prepared purchased vehicles and completed final delivery checks.

Customer Service Associate

Bargain Town
05.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Applied Psychology

Weatherford College
Weatherford, TX

Skills

  • Price Negotiation
  • Aftermarket Products
  • Adaptable and Flexible
  • Merchandise Recommendations

Texas Notary

I am bold and hardworking . I love people and they love me . I am a honest , strong , and opened minded person . I love Jesus and my family . I am currently looking for a remote position for a home based office . I am not looking for a job as I am looking for a career. I hope to get a chance to prove my abilities and loyalty ,to a deserving company .  Thank You for your time and consideration . 

Timeline

Car Salesman

Bargain Autos
06.2020 - Current

Customer Service Associate

Bargain Town
05.2019 - Current

Applied Psychology

Weatherford College

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Kasey Sams