Kasey Sharpe
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Reliable bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
10
10
years of professional experience
Work History
Lead Bartender, Server, Trainer
BJ's Restaurant And Brewery
07.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained seven new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
Hostess, Takeout, Server, Trainer
Chili's Bar And Grill
11.2017 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Hostess, Takeout, Server, Trainer
O'Charley's Restaurant & Bar
11.2016 - 10.2017
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Host, Takeout, Server, Trainer
Texas Roadhouse Restaurant
10.2013 - 10.2016
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Education of Individuals in Elementary Special Education Programs
J Sargeant Reynolds Community College
Skills
- Food and Beverage Pairings
- To-Go Order Preparation
- High-Volume Dining
- Buffet Setup and Takedown
- Waiting Tables
- Guest Satisfaction
- Cocktail Knowledge
- Adaptable and Flexible
- Train Employees
- Dining Area Maintenance
Freelance bartender for private events
- Hired by individuals in the community to work private events such as anniversary parties, graduation parties, and other private events.
- Helped with the set up and clean up
- Prepared hand-crafted cocktails and mocktails
Timeline
Lead Bartender, Server, Trainer
BJ's Restaurant And Brewery
07.2021 - Current
Hostess, Takeout, Server, Trainer
Chili's Bar And Grill
11.2017 - 07.2020
Hostess, Takeout, Server, Trainer
O'Charley's Restaurant & Bar
11.2016 - 10.2017
Host, Takeout, Server, Trainer
Texas Roadhouse Restaurant
10.2013 - 10.2016
No Degree - Education of Individuals in Elementary Special Education Programs
J Sargeant Reynolds Community College
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