Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasey Sims

Lihue,USA

Summary

Administrative professional with solid background in human resources, including recruitment, employee relations, policy implementation, office management and clerical tasks. Known for adaptability and reliability, excelling in dynamic and fast-paced environments. Proficient in organizing schedules and managing records with precision. Demonstrated expertise in communication and problem-solving.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Administration Clerk

Costco
07.2018 - Current
  • Handled incoming phone calls and answered questions from callers.
  • Responsible for auditing checks, resolving discrepancies, and placing cash and change orders to maintain the correct amount in the vault and the retail system.
  • Responsible for managing and auditing the cash on hand for the warehouse, ensuring the accuracy of cash transactions and deposits.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
  • Supported internal audit teams in conducting periodic reviews of the vault''s records, processes, and controls for compliance purposes.
  • Received and counted incoming transfers from armored car services.
  • Ensured accurate record keeping through meticulous documentation of all vault transactions.

Security Officer

Department of Homeland Security
05.2017 - 08.2017
  • Screening airport passengers, cargo, and bags for prohibited and dangerous objects and materials.
  • Maintaining efficient passenger traffic flows through airport security checkpoints. Monitoring airport security measures.
  • Detect contraband items with thorough examinations of bags, boxes and personnel.
  • Secured building entrances and exits, manning security stations and preventing unauthorized access.
  • Defused conflicts and security issues through effective de-escalation and crisis management techniques.
  • Patrolled public areas regularly to detect and resolve unsafe conditions.

Supervisor Customer Service

United States Postal Service
09.2001 - 04.2016
  • Oversaw the daily operations of a local post office, managing 50 employees.
  • Maintained adequate shift coverage by coordinating schedules, managing work hours to workload, and monitoring employee attendance.
  • Oversaw department budget and maintained adherence to meet budget requirements.
  • Maintained customer satisfaction by handling complex escalated customer concerns.
  • Monitored work quality and performance to meet strict targets.
  • Drove customer satisfaction by addressing and providing swift resolution for escalated complaints.
  • Worked closely with the Postal Inspectors and OIGs to gather and provide information to prevent illegal activities.
  • Responsible for pulling reports and keeping accurate data on file.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led new hire orientation programs and ongoing on the job training.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

Education

California State University Long Beach
Long Beach, Ca

Skills

  • Hard working
  • Committed professional
  • Effective task prioritization
  • Prioritization and scheduling
  • Word processing
  • Data entry proficiency
  • Efficient paperwork processing
  • Personnel file management

Certification

  • Supervisor of Customer Service Management Program, United States Postal Service - 2008

Timeline

Administration Clerk

Costco
07.2018 - Current

Security Officer

Department of Homeland Security
05.2017 - 08.2017

Supervisor Customer Service

United States Postal Service
09.2001 - 04.2016

California State University Long Beach

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Kasey Sims