Kasey S. Jackson
Chicago,IL
Summary
Dynamic executive with a proven track record in strategic leadership, team collaboration, and operational excellence. Expertise in driving growth initiatives, optimizing processes, and cultivating high-performing teams that consistently exceed expectations. Recognized for adaptability and exceptional problem-solving abilities, coupled with a steadfast commitment to achieving organizational objectives. Proficient in strategic planning, financial management, and fostering strong stakeholder relationships to enhance overall business performance.
Overview
34
34
years of professional experience
6
6
Certifications
Work History
EXECUTIVE VICE PRESIDENT-AFFINITY PROGRAMS
HUB INTERNATIONAL MIDWEST LIMITED
03.2015 - Current
- Responsible for P&L performance of $27,000,000 operating budget, consistently meeting annual financial KPI's.
- Ensure department meets growth and EBIDTA factors.
- Responsible for executing an integrated approach to sales, marketing, service and operations with respect to growth and retention initiatives.
- Lead team of 50+ employees through significant organizational change.
- Responsible for strategic planning, execution of company & department goals, and developing annual income and expense budget.
OPERATIONS DIRECTOR/SR. VICE PRESIDENT
HUB INTERNATIONAL MIDWEST LIMITED
01.2005 - 03.2015
- Responsible for managing all aspects of department operations.
- Acted as business sponsor, primary department contact for software conversion of old legacy system to new internet based client management system for national program with 60,000 policy holders.
- Lead a team of 20 employees; focusing on team building, goal setting, accountability, development and engagement.
- Responsible for revenue and policy retention on approximately 70,000 policies resulting in 90-94% retention during 2005-2015.
- Participated in long-term planning and achievement of revenue growth; including budgeting and forecasting.
- Managed the transition from a single carrier program to a two carrier program; including coverage revisions, processing and technology challenges and commission negotiations.
- Member of company Leadership Team from 2007-2010.
- Leaders Way Trainer, bringing formal professional development programs to company personnel.
- Assisted with implementation of new call center technology with Nortel including skill set mapping.
- Implemented workflows, filing systems and routing for new imaging system installed in April 2008.
- Managed small professional liability unit from 2006 – 2008 and managed small commercial account unit from 2006 – 2010.
CLIENT SERVICES MANAGER
HUB INTERNATIONAL MIDWEST LIMITED
01.2000 - 01.2005
- Managed, trained and led a team of 10 employees.
- Responsible for retention of 58,000 policies resulting in 90-94 % retention.
- Managed department revenues of $8,000,000.
- Negotiated customer disputes with insurance carriers, mitigated potential e&o claims.
- Implemented customer satisfaction surveys.
- Oversaw the successful remarketing and placement of Hub’s largest program in 2004 and 2005.
- Attended trade conventions as representative of affinity program.
- Presented written and oral reports to board of directors three times a year.
- Managed service and operations for three captive insurance programs brokered through Hub including policy issuance, rating, surplus lines filing, calculating and billing general liability and workers compensation audits.
- Managed transition of one captive program to fully-insured program once the captives ceased operation.
PROGRAM MANAGER
HUB INTERNATIONAL MIDWEST LIMITED
01.1995 - 01.2000
- Managed, trained and led a team of 5 employees.
- Implemented credit card acceptance as method of payment.
- Assisted with launch of client website with e-commerce component.
- Managed program renewal of 48,000 certificate holders on annual basis.
- Negotiated claim disputes with insurance carrier.
- Presented written and oral reports to the board of directors three times a year.
CUSTOMER SERVICE REPRESENTATIVE
HUB INTERNATIONAL MIDWEST LIMITED
01.1992 - 01.1995
- Responded to incoming calls from affinity customers in a call center environment.
- Processed new applications, binders, endorsements, cancellations, and reinstatements for affinity program.
- Implemented a ‘Fax-On-Demand’ service for our clients to access published articles via fax 24/7.
Education
Certificate - Women’s Leadership
Gonzaga University
Spokane, WA12.2018
Master of Arts - Organizational Leadership
Gonzaga University
Spokane, WA08.2015
Bachelor of Science - Human Resources and Family Studies
University of Illinois
Champaign, IL05.1992
Skills
- Organizational growth
- Attention to detail
- Problem-solving abilities
- Leadership and people development
- Client relationship management
- Strategic planning and execution
Affiliations
- Member of PiMA since 2024
- Member of ASAE since 2024
Certification
- Accredited Advisor in Insurance, December 2011
- Associate in Surplus Lines Insurance, November 2005
- Associate in Insurance Services, March 2003
- Certificate in General Insurance, December 1999
- Illinois Property/Casualty Producers License, December 1992
Timeline
EXECUTIVE VICE PRESIDENT-AFFINITY PROGRAMS
HUB INTERNATIONAL MIDWEST LIMITED
03.2015 - Current
OPERATIONS DIRECTOR/SR. VICE PRESIDENT
HUB INTERNATIONAL MIDWEST LIMITED
01.2005 - 03.2015
CLIENT SERVICES MANAGER
HUB INTERNATIONAL MIDWEST LIMITED
01.2000 - 01.2005
PROGRAM MANAGER
HUB INTERNATIONAL MIDWEST LIMITED
01.1995 - 01.2000
CUSTOMER SERVICE REPRESENTATIVE
HUB INTERNATIONAL MIDWEST LIMITED
01.1992 - 01.1995
Certificate - Women’s Leadership
Gonzaga University
Master of Arts - Organizational Leadership
Gonzaga University
Bachelor of Science - Human Resources and Family Studies
University of Illinois
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