Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kasey Smith

St Louis,MO

Summary

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows:

Customer Service • Data Entry/Accuracy • Human •Data Management/ Information Verification• Strategic Negotiation • Team Collaboration • Critical Thinking/Execution •Relationship Building• Record/File Management • Program Development • Cost Savings Problem Solving • Claims Handling Expertise• Team Leadership • Administrative Support

Overview

21
21
years of professional experience

Work History

Delivery Courier

Amazon
St Louis, MO
09.2023 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Laboratory Technician

Barnes Jewish Hospital I
St Louis, MO
09.2010 - 04.2012
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Provided feedback on product performance based on test results obtained from experiments conducted.
  • Assisted with the development of new protocols for a variety of scientific studies.
  • Collected samples from various sources for analysis in accordance with established guidelines.
  • Developed processes and techniques to improve the efficiency of laboratory operations.
  • Managed inventory levels by ordering supplies and ensuring stock is available when needed.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
  • Documented all experimental procedures and results in an organized manner for future reference.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Performed routine maintenance tasks such as cleaning glassware, changing filters.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Completed lab tests and communicated results to supervising staff.
  • Assisted and instructed other laboratory technicians.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Prepared specimens and forms for transport to outside laboratories.

Supervisor

National Archives And Records Administration
St Louis, MO
10.2002 - 10.2010
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in conferences related to industry trends or organizational developments.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Organized client meetings to provide project updates.
  • Analyzed key performance indicators to identify effective strategies.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.

Education

High School Diploma -

Normandy High School
St Louis, MO
05.2002

Some College (No Degree) - Business Administration

Fontbonne University
St Louis, MO

Some College (No Degree) - BSN

Chamberlain College of Nursing
St Louis, MO

Skills

  • Leadership
  • Flexible and Adaptable
  • Customer Service
  • Teamwork and Collaboration
  • Networking
  • Communication
  • Training & Development
  • Organizational Skills
  • Team Building
  • Team Management
  • Troubleshooting
  • Organization
  • Multitasking
  • Friendly, Positive Attitude

Accomplishments

Awarded Outstanding for each Annual Evaluation while working for the Federal Government (NARA) National Archives and Records Administration.

Timeline

Delivery Courier

Amazon
09.2023 - Current

Laboratory Technician

Barnes Jewish Hospital I
09.2010 - 04.2012

Supervisor

National Archives And Records Administration
10.2002 - 10.2010

High School Diploma -

Normandy High School

Some College (No Degree) - Business Administration

Fontbonne University

Some College (No Degree) - BSN

Chamberlain College of Nursing

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Kasey Smith