Kasey Smith

• Provided excellent customer service at all times while interacting with customers.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Scheduled appointments for clients, customers, and other visitors.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments and meetings for management team.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.

● Measured intraocular pressure using Icare process.

● Operated ophthalmic equipment for eye examinations and prepared patients for examinations and surgeries.

● Applied eye medications and drops to dilate pupils in preparation for examinations.

● Measured and recorded visual acuity and color vision testing.

● Conducted Humphrey Visual Field Testing as part of overall vision evaluation.

● Triaged phone calls from patients and outside contacts and handled in order of importance.

● Instructed patient in the care of the use of various types of contact lenses, demonstrating insertion, removal, and cleaning.

● Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

Directed patients to exam rooms for initial evaluations and intake to aid physicians in making efficient appointments.