KASEY STEEL
TX
Summary
Passionate and dedicated CSR and cook with 10 years of customer service. Bringing forth excellent organizational abilities, multitasking skills, team leading abilities, and the drive to conquer goals. Adept at working well with others and committing myself as a positive team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Line Cook
Westwood Country Club
12.2022 - 09.2024
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Team Lead
Chick-fil-A
09.2020 - 11.2022
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Cook
Pebble Creek Country Club
04.2019 - 03.2020
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems
- Maintained a clean and organized kitchen environment
- Prepared impressive dishes, resulting in return customers
- Aimed to provide patrons with the ultimate dining experience
- Worked in accordance with all Food Safety Regulations
- Stored food properly and maintained proper temperatures and conditions as needed
- Prepared an organized station before the start of service each day
- Ensured that all needed supplies were present before work
- Worked as a Line Cook in a fast-paced restaurant.
CSR and Lead Cook
Grand Station Entertainment
03.2017 - 03.2019
- Stored food properly and maintained proper temperatures and conditions as needed
- Prepared an organized station before the start of service each day
- Ensured that all needed supplies were present before work
- Maintained up-to-date licenses and training certificates
- Maintained a professional and positive demeanor at all times
- Exuded friendliness, professionalism, and enthusiasm for the company mission
- Communicated effectively with colleagues and superiors
- Developed a strong working knowledge of products and offerings
- Upheld the highest standards of honesty and integrity
- Built a strong working knowledge of the company procedures and protocols
- Brought forth a self-motivated attitude.
Team Member
Chick Fil A
02.2015 - 03.2017
- Exuded friendliness, professionalism, and enthusiasm for the company mission
- Communicated effectively with colleagues and superiors
- Developed a strong working knowledge of products and offerings
- Upheld the highest standards of honesty and integrity
- Brought forth a self-motivated attitude
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Provided superior customer service to clients by addressing all questions and concerns
- Helped to increase customer return rates by providing excellent customer service at all times.
Children's Department Intern
Central
08.2014 - 05.2015
- Served as a caring and nurturing source of support for children
- Focused on safety as a number one priority
- Followed directions, rules, and aimed to achieve parent satisfaction always
- Worked to continually instill family values and ethics
- Served as a friendly, hardworking, and punctual employee.
Delivery Driver
Jimmy Johns
01.2014 - 05.2014
- Adhered to all driving rules and laws
- Assisted with food preparation when necessary
- Accurately processed order paperwork and payment transactions
- Communicated any issues or obstacles to higher-ups
- Brought forth optimal customer service skills
- Stored food properly and maintained proper temperatures and conditions as needed
- Went to work everyday with a personal drive and dedication to excellence
- Maintained a professional and positive demeanor at all times
- Adhered to Food Safety Regulations.
Education
High School Diploma -
Oak Ridge High School
05.2014
Skills
- Line Management
- Kitchen Operations
- Ingredient Preparation
- Server Communication
- Cleaning and organization
- Customer Service
- Menu Item Memorization
- Food safety knowledge
- Customer Complaint Resolution
- Drawer management
- Cash Handling
- Guest Services
Certification
- ServSafe
Timeline
Line Cook
Westwood Country Club
12.2022 - 09.2024
Team Lead
Chick-fil-A
09.2020 - 11.2022
Cook
Pebble Creek Country Club
04.2019 - 03.2020
CSR and Lead Cook
Grand Station Entertainment
03.2017 - 03.2019
Team Member
Chick Fil A
02.2015 - 03.2017
Children's Department Intern
Central
08.2014 - 05.2015
Delivery Driver
Jimmy Johns
01.2014 - 05.2014
High School Diploma -
Oak Ridge High School
- ServSafe
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