Kasey Wallace
Springtown,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining office operations at Northwest Propane. Excelled in data entry and customer service, significantly improving document management and client loyalty. Demonstrates exceptional organizational skills and a positive attitude, contributing to efficient, high-quality administrative support and customer relationship management.
Overview
4
4
years of professional experience
Work History
Office Assitant
Northwest Propane
11.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Customer Service Representative
QuikTrip
05.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Associate of Arts - Psychology
Tarrant County College District
Fort Worth, TXBachelor of Arts - Psychology
University of North Texas
Denton, TXHigh School Diploma -
Brewer High School
Fort Worth, TX12.2020
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Office Administration
- Prioritizing Work
- Mail handling
- Excel spreadsheets
- Appointment Scheduling
- Scheduling appointments
- Front Office Management
- Document Management
- Filing and data archiving
- Documentation And Reporting
- Schedule Management
- Bookkeeping
- Invoice Processing
- Supply Restocking
- Meticulous attention to detail
- Inventory Management
- Multi-line phone proficiency
- Payment Processing
- Customer Relationship Management (CRM)
- Digital File Management
- Proofreading
- Billing and coding
- Delivery Scheduling
- Bank Deposit Reconciliation
Timeline
Office Assitant
Northwest Propane
11.2023 - Current
Customer Service Representative
QuikTrip
05.2020 - 10.2022
Associate of Arts - Psychology
Tarrant County College District
Bachelor of Arts - Psychology
University of North Texas
High School Diploma -
Brewer High School
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