Kasey Welsh
Herriman,UT
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
The North Face
Lehi, UT
02.2024 - Current
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Floor Supervisor
The North Face
Lehi, UT
07.2023 - 02.2024
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Responsible for the hiring of sales associates and maintain a headcount while filling positions as needed.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Trained team members in successful strategies to meet operational and sales targets as well as The North Face policies and standards.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Sales Associate
Nike
Lehi, UT
11.2019 - 07.2023
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Maintaining the professional look of the store while helping customers with proper customer service to their needs and wants
- Keeping the customer informed and teach them the knowledge to purchase the right product for their specific needs
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Sales Associate
Scheels
Sandy, UT
01.2019 - 11.2019
- Assisted the SSM with their tasks to keep the shop up to date with current promotions, correct pricing of the product, and the sales floor full
- Help with the excess freight. Putting product away in the correct area in the backstock, keeping the work area clean and neat
- To assist the customers by giving the upmost premium customer service and knowledge of products to guide them into finding the correct product for their needs
- Maintain the cleanliness of the store
- Helping the customer order the product if available in a deferent location
Specialty Shop Manager (SSM)
Scheels
Sandy, UT
12.2016 - 01.2019
- Ordering products to keep the shop full and available for the customers.
- Keeping up to date with the current trends to bring products for the customer to purchase.
- Keeping up to date on the current product technologies to teach the customers and the team to help give the best retail experience to build life long clientele.
- Staying within the corporate set budget for the fiscal year to keep the revenue growth.
- Displaying the product to keep a professional and clean look while attracting customers into the shop.
- Marking down the old product to move out of the store through sales to continue to make room for new seasons product.
Sales Associate
Nike
Lehi, UT
10.2014 - 11.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unload and process the product from the daily freight and store it in the proper place.
- Maintaining the professional look of the store to attract customers in a clean environment.
- Work the cash register when needed to help the flow of customer traffic.
Education
High School Diploma -
Herriman High School
Herriman, UT5 2014
Bachelor of Science - Kinesiology
Utah Valley University
Orem, UTSkills
- Cash handling accuracy
- Retail loss prevention
- Merchandising knowledge
- Written and oral communication skills
- Reliable and punctual
- Verbal/written communication
- POS system operation
- Cash register operation
- Retail Staff Management
- Keyholder
- Sales Strategies
- Strong leadership
- Staff training
- Hiring experience
- Records Management
- Microsoft Office
- Google workspaces
References
References available upon request.
Timeline
Assistant Store Manager
The North Face
02.2024 - Current
Sales Floor Supervisor
The North Face
07.2023 - 02.2024
Sales Associate
Nike
11.2019 - 07.2023
Sales Associate
Scheels
01.2019 - 11.2019
Specialty Shop Manager (SSM)
Scheels
12.2016 - 01.2019
Sales Associate
Nike
10.2014 - 11.2016
High School Diploma -
Herriman High School
Bachelor of Science - Kinesiology
Utah Valley University
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