Kasey Whitmore
Pasadena,MD
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what is to be expected in the work place. Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Pascal Crisis Center
05.2021 - Current
Administrative Assistant
Pascal Crisis Center
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Scheduling Coordinator
Pascal Crisis Center
05.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Supervisor
Pascal Crisis Center
05.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assisted with On- Call admissions to the facility and any related issues on site.
Certified Peer Support Specialist
Anne Arundel County Department Of Health
01.2019 - Current
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assist clients who are struggling with substance abuse and aide them in the right direction for the help they need.
Residential Coach
Chrysalis House Inc.
01.2017 - 01.2019
- Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Assisted clients by administering medication.
- Facilitated small groups with clients.
Education
GED -
Broadneck High School
Annapolis, MDSkills
- Treatment planning
- Recovery and rehabilitation
- Community Resources
- Client advocacy
- Substance abuse therapy
- Relationship development
Certification
- Certified Peer Support Specialist
- Certified Medication Technician
Education
Annapolis, MD
Timeline
Certified Medication Technician
Pascal Crisis Center
05.2021 - Current
Administrative Assistant
Pascal Crisis Center
05.2021 - Current
Scheduling Coordinator
Pascal Crisis Center
05.2021 - Current
Supervisor
Pascal Crisis Center
05.2021 - Current
Certified Peer Support Specialist
Anne Arundel County Department Of Health
01.2019 - Current
Residential Coach
Chrysalis House Inc.
01.2017 - 01.2019
GED -
Broadneck High School
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