Kasey Zorza
Gainesville,GA
Summary
Proven leader in logistics and team management, adept at route planning and logistics management, significantly enhancing operational efficiency at Logistics Solutions International. Skilled in fostering strong relationships and scheduling expertise, ensuring compliance with transportation regulations. Achieved a notable increase in supply chain efficiency, demonstrating a commitment to excellence and a proactive approach to overcoming challenges.
My personal goal is to grow and build with a company and within my community. With our ever-changing industries and my ability to adapt and to creatively meet guidelines and deadlines, I eagerly look forward to the present,the future, and monitoring past events to learn from for a better tomorrow.
Overview
15
15
years of professional experience
Work History
Traffic Coordinator
Logistics Solutions International
Gainesville, GA
01.2021 - 07.2024
- Negotiated rates with freight carriers to improve cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws and regulations governing transport activities within assigned areas.
- Developed efficient strategies to optimize the flow of goods within a supply chain.
- Weighed mail to determine correct postage.
- Provided guidance on legal requirements related to international shipping regulations.
- Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
- Implemented safety measures at loading docks and warehouses according to company policies and procedures.
- Directed compliance with import, export and domestic laws and regulations, expertly executed traffic documentation and served as corporate logistics resource.
- Analyzed data related to transportation costs, delivery times, and other factors impacting logistics performance.
- Maintained accurate records of deliveries, including tracking numbers, dates, and times.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Responded promptly to customer inquiries about their orders' status and estimated arrival time.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Collaborated with internal teams such as Sales, Marketing, Warehouse Operations, and Customer Service to ensure successful execution of projects.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Sourced reliable third-party providers for additional transportation services when needed.
- Liaised between customers and vendors regarding transportation services and shipments.
- Secured and maintained low cost and reliable carriers, scheduled, and tracked shipments and deliveries to confirm timeliness and increased traffic quality ratings.
- Orchestrated innovative and technologically advanced process for communicating with vendors, carriers and customers and upgraded efficiency of both shipping and receiving operations.
Assistant Store Manager
Mcdonalds
Gainesville, GA
11.2018 - 02.2021
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained inventory by checking merchandise to determine levels.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Bar and Restaurant Manager
The Place Bar & Grill
Woodstock, GA
10.2009 - 10.2013
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored inventory levels and placed orders with vendors as needed.
- Inspected dining and serving areas for cleanliness and proper setup.
- Scheduled shifts for bar staff and monitored employee performance.
- Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Explained goals and expectations required of trainees.
- Reviewed monthly financial statements to monitor budget allocations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created daily specials to promote increased sales volume.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
- Ensured compliance with all health department regulations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Trained new employees to perform duties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Organized promotional activities to attract new customers while retaining existing ones.
- Created detailed reports on weekly and monthly revenues and expenses.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved problems or concerns to satisfaction of involved parties.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Recruited, hired, trained and supervised staff of 30+ employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Chattahoochee Technical College
Woodstock, GASkills
- Scheduling expertise
- Route planning
- Logistics management
- Deadline adherence
- Supply chain
- Transportation regulations
Timeline
Traffic Coordinator
Logistics Solutions International
01.2021 - 07.2024
Assistant Store Manager
Mcdonalds
11.2018 - 02.2021
Bar and Restaurant Manager
The Place Bar & Grill
10.2009 - 10.2013
Chattahoochee Technical College
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