Kasey L. Baldwin

• I was the director and sole instructor of the Adult Life Skills Program for non-violent offenders
• Observed residents for compliance and behavior issues.
• Arranged and implemented offender prison release programs.
• Referred felony and misdemeanor offenders to necessary community resources.
• Maintained organized offender records and documentation in compliance with department and legal standards.
• Initiated crisis intervention by following official crisis communication plans and training.
• Gathered information from people in community, family members and agencies about conduct of probationers.
• Conducted investigations into violations and other allegations.

• I prepared daily, weekly and monthly financial reports, developed goals and handled a $1 million dollar grant, distributing funds for other county juvenile department agencies that do not have a controller's office.
• I also researched and analyzed reports, created proposals, and help oversee the implementation of the budget.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.

• Receives telephone calls and visitors, screening those that can be handled without thesupervisor's help, and referring others directly to supervisor, or redirecting them to moreappropriate staff in the office
• Personally, takes care of many matters and questions not requiringtechnical knowledge of the organization's programs
• Produces a variety of written documents utilizing varied and advanced word processing softwarefunctions
• Ensures that documents are in the proper format and that spelling, punctuation,capitalization, and grammar have been verified
• Prepares a variety of documents and forms,including but not limited to, Departmental correspondence (Congressional, agency-internal,public, etc.)
• Assists in the preparation of various projects and documents by locating, assembling, andpreparing a variety of data
• Makes extensive searches of files and records for requiredinformation
• Reviews and assembles pertinent information
• Requests program and otherinformation and data as required
• Receives and controls mail, routing items directly to the appropriate organization or individualsfor actions
• Performs other related duties as assigned.

• I performed a variety of legal assistance duties in an office providing filing assistance to attorney's or litigation teams
• Develop and maintain and understanding of applicable law and
• Departmental policy in order to prepare accurate citation filings and court orders, as well as helping the public with court assistance as well at front office desk and/or by telephone.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Performed research to collect and record industry data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Liaised between clients and vendors and maintained effective lines of communication.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted coworkers and staff members with special tasks on daily basis.
• Processed district mail and distributed to staff.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Delivered day-to-day administrative support for district manager and staff.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Transcribed and composed letters, memos and reports.
• Maintained communications between store managers, coordinators and other districts.

• Provides prompt, efficient and friendly customer service
• Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers
• Primary Duties and Responsibilities:
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Tries to learn customers' names and to address them by name whenever possible
• Assists customers by: (examples include) o escorting them to the products they're looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Stocks, rotates, and faces product on shelves
• Supervises and assigns work for evening/part time crew
• Ensures department standards are met
• Organizes, cleans, and maintains frozen food freezer in back room
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• Handles and satisfies customer issues
• Trains new employees
• Reviews out of stocks, ad items, and back stock
• Orders merchandise as directed by department head and controls inventory
• Monitors sales regularly
• Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available
• Oversees intercom selling
• Prices items for displays
• Makes sales suggestions and ideas to department manager
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat and maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained new employees on proper protocols and customer service standards.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Interacted well with customers to build connections and nurture relationships.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assisted in recruiting, hiring and training of team members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.

• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Prepared daily shifts based on demand and scheduled appointments.
• Offered discounts and manager promotions to loyal customers.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Developed sales and promotional campaigns around special holidays and seasonal events.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Managed cash flow, business transactions, banking, and accounting processes.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Devised seasonal promotions and discount packages to increase clientele loyalty base.
• Maintained general appointment calendar and set shift schedules.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Achieved personal sales goals by upselling products to meet individual needs.
• Advertised salon services on social media platforms.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Promoted business through marketing initiatives and use of social media.
• Gathered feedback from clients to provide pleasant salon experience.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Professional Cosmetology License