Kash Smith
Charlotte,NC
Summary
Motivated professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Pathology Manager
Charlotte Gastroenterology & Hepatology
Charlotte, NC
01.2022 - Current
- Handle staffing schedules
- Set up weekly meetings with staff and Pathologist
- Resolve all issues pertaining to the lab and staff members
- Meetings with outside vendors for outsourcing special types of specimens
- Quality Assurance pertaining to specimens.
HR Assistant
Charlotte Gastroenterology & Hepatology
Charlotte, NC
01.2021 - Current
- Set up interview for new hires
- Conducted Interviews
- Handle Payroll
- Completing HIPPA compliance is completed yearly for all staff.
Technical Support Specialist
Charlotte Gastroenterology & Hepatology
Charlotte, NC
01.2019 - Current
- Front line Help desk support
- Responsible for closing over 80% of help desk tickets
- Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues
- Build Groups/Users and set up rights for practices as well as other functions within System Admin
- Worked with setting up the interface to communicate with multiple applications throughout the organization
- Set up desktop computers, scanners, and phones
- Set up Webmail and Outlook accounts for employees
- Managed Active Directory to create profiles for staff
- Application Development/Template Build
- Provide remote support for staff that work on and off site
- Complete testing on Critical Flash issues reported by NextGen
- NextGen functionality is based on expertise utilizing NextGen software and real-world experience
- Created/updated all template edits within the NextGen application.
NextGen Analyst Trainer/Process Improvement/Agile Methology/EPIC Analyst Trainer/Technical Support Specialist Help Desk/HR Assistant/Pathology Manager
Charlotte Gastroenterology & Hepatology
Charlotte, NC
11.2016 - Current
- Trained all CGH department staff on Epic
- Train onboard new hires
- Schedule training classes
- Created Training modules for training on NextGen, Endopro, Epic
- Trained all CGH staff on all upgrades involving new workflow
- Assessed current workflow processes and trained physicians, clinical staff, and front office on best practices to improve clinical documentation
- Traveled to each site as needed to ensure implementation success
- Implemented the transition from CGH previous application to the current Epic application
- Troubleshoot all Nextgen issues along with being the main contact for Nextgen support
- Designed and executed system test plans for purpose of upgrade and new implementation
- Complete testing on Critical Flash issues reported by NextGen
- Created/Ran all weekly and monthly reports
- Worked as a clinical analyst
- Provided consultative advice, recommendations, and suggestions for best practices and use of
Process And Improvement Analyst
Charlotte Gastroenterology & Hepatology
Charlotte, NC
01.2016 - Current
- Identify areas within the organization that require improvement
- Review finding to determine the root cause of the problem
- Create a process that identifies the root cause of the problem with a resolution
- Testing
- Create training materials and train staff in new processes
- Pilot workflow for thirty days
- Evaluate and analyze the process to ensure updated changes don’t interfere with another department in the organization
- Implement the new process across the organization
- Standardize the process throughout the organization to ensure quality over cost equals value.
Consultant/Analyst
05.2015 - 09.2016
- Worked as clinical analyst
- Provided NextGen support for 5.8/8.3 Upgrade
- Responsible for troubleshooting and resolving NextGen service tickets
- Provided support for application components of the implementation life cycle to include Reimplementation planning, current and future state process analysis and workflow design
- Provided process and subject matter expertise for the assigned NextGen applications and/or area of operation
- Designed and executed system test plans for purpose of upgrade and new implementation
- Responsible for troubleshooting and resolving NextGen service tickets
- Complete training guides for clients
- Complete testing on Critical Flash issues reported by NextGen
- Completed process for New Hires within NextGen
- Trained staff on new processes
- Trained physicians and clinical staff on functionality in EHR
- Assessed current workflow processes and trained physicians, clinical staff and front office on best practices to improve clinical documentation
- Provided consultative advice, recommendations, and suggestions for best practices and use of NextGen functionality based on expertise utilizing NextGen software and real-world experience.
Trainer/NextGen Specialist/Analyst Consultant
Virtua Hospital
04.2014 - 12.2014
- Supported Go-live for 5.8/8.3 Upgrade
- Trained physicians, scribes & clinical staff
- Assisted Ophthalmology and Family practice specialties
- Created training materials and guides
- Provided knowledge transfer to clinical applications support team to enable successful support post go-live
- Designed and executed system test plans for purpose of upgrade and new implementation
- Traveled to each site as needed to ensure implementation success
- Generate summary reports in regard to completion, challenges, and next step for each implementation
- Act as a team member that contributes to solutions and customer satisfaction.
Project Manager/NextGen Specialist/Trainer/Consultant
Horizon Eye Care
Charlotte, NC
07.2013 - 04.2014
- Train Ophthalmologist on Nextgen
- Analyzed Ophthalmologist and medical staff's work flow to create study guides and Visio's for training
- Trained the abstractors how to break down providers charts add data into NextGen
- Trained front office staff on Check-In and Checkout process
- Worked with vendors with the interfacing of all ophthalmology equipment to interact with NextGen
- Completed all testing of customized templates set by ophthalmologist staff
- Managed EHR, EPM, File Maintenance, and Sys Admin to meet NextGen standards
- Responsible for delivering communication pertaining to status reports, risk management, escalation of issues that cannot be resolved within the team, budget, schedule, and making sure the project and staff are within scope
- Set up weekly meeting for status updates
- Generate summary reports in regard to completion, challenges, and next step for each implementation
- Resolved all issues during Go-Live reported by staff
- I set up meetings with different agencies to bring on staff to either implement EHR, abstract charts, as well as scan documents in the system to make sure the doctors had all vital information on the first day of G0-Live
- Supervised and delegated task among the staff to prepare for the Implementation of EHR.
Project Manager/Implementation Specialist/Trainer/Analyst
Caldwell Memorial Hospital
Hickory, NC
06.2012 - 07.2013
- Responsible for planning/executing the project to meet deliverables
- Conduct meetings with every new practice to review expectations and to create a written implementation plan with milestones and deliverables
- Generate summary reports in regard to completion, challenges, and next step for each implementation
- Plan schedule and follow-up on each step of the implementation phase
- Managed/Facilitated to maintenance and upgrading of the NextGen application and other related applications through ongoing review, development, and testing of the implementation processes
- Work closely with clients to develop NextGen to meet their practice(s) policies and procedures
- Build Groups/Users and set up rights for practices as well as other functions within System Admin
- Planned scheduled meetings with multiple vendors to discuss updates and possible changes
- As a project manager it was my responsibility to make sure that all deadlines were being met
- Developed the project plan with team and manage the team's performance of project task
- Responsible for delivering communication pertaining to status reports, risk management, escalation of issues that cannot be resolved within the team, budget, schedule, and making sure the project and staff are within scope
- Secure acceptance and approval of deliverables from the project sponsor and stakeholders
- Managed EPM, EHR, SYS Admin side of NextGen
- Set and achieve business goals
- Analyzed staff workflow to determine risk and better meet best practice requirements
- Responsible for determine/resolving problems with the project and staff
- Responsible for inspiring and motivation staff members
- Traveled to all clinics to make sure that they are satisfied with IT staff and answer any questions they may have
- Supervised and delegated task amongst the staff to prepare for the Implementation of EHR
- Completed a workflow analysis for each specialty to determine the best workflow once on EHR
- Test KBM 8.3 upgrade for all specialties
- Supervised the team to make sure everyone was completing items on their task list to make sure all areas were prepared and ready for the Implementation of EHR
- Set up meetings with different agencies to bring on staff to either implement EHR, abstract charts, as well as scan documents in the system to make sure the doctors had all vital information on the first day of G0-Live
- Created all Study Guides and Visio's for training
- Signed off on all training materials before training
- Worked in the command center while clinics were in Go-Live
- Assist clients with creating the best workflow process for their practice(s)
- Provided template editing to meet the standards of our provider's workflow
- Support end users in defining and problem solving within the application and workflow processes
- Support end users during Implementation and Go-Live events as well as on an on-going basis by providing on-site and remote training and support
- Traveled to each site as needed to ensure implementation success
- Travel to clients Practice locations in various states throughout the US for Implementation Go-Live Support
- Created test scenarios and tested those scenarios for several clients using Nextgen.
Education
Master's in Project Management -
Bellevue University
05.2016
Bachelor's in Healthcare Management -
Hamilton College
06.2011
License Practical Nurse -
Kaplan College
01.2008
Medical Assistant -
Vatterott College
11.2006
Skills
- Epic Trainer
- NextGen Trainer
- Endopro Trainer
- Epic and NextGen Analyst
- NextGen Patient Portal
- Epic MyChart Portal
- Active Directory
- Mitel phone system
- File Explorer
- Splashtop remote access
- SpiceWorks Help desk ticket portal
- Cortext
- LastPass Vault
- Windows
- Power Point
- Microsoft Excel 365 Admin
- Family Practice
- Cardiology
- OB/GYN
- Ophthalmology
- Neurology
- Urgent Care
- Pediatrics
- Internal Medicine
- Gastro
- Pulmonary
- Gynecologic Oncology
- Team Leadership
- Schedule Preparation
- Verbal and Written Communication
- Cross-Functional Team Management
- Staff Development
- Operations Management
- Strategic Planning
- Performance Management
- Project Management
- Complex Problem-Solving
- Performance Evaluations
- Staff Management
- Time Management
Timeline
Pathology Manager
Charlotte Gastroenterology & Hepatology
01.2022 - Current
HR Assistant
Charlotte Gastroenterology & Hepatology
01.2021 - Current
Technical Support Specialist
Charlotte Gastroenterology & Hepatology
01.2019 - Current
NextGen Analyst Trainer/Process Improvement/Agile Methology/EPIC Analyst Trainer/Technical Support Specialist Help Desk/HR Assistant/Pathology Manager
Charlotte Gastroenterology & Hepatology
11.2016 - Current
Process And Improvement Analyst
Charlotte Gastroenterology & Hepatology
01.2016 - Current
Consultant/Analyst
05.2015 - 09.2016
Trainer/NextGen Specialist/Analyst Consultant
Virtua Hospital
04.2014 - 12.2014
Project Manager/NextGen Specialist/Trainer/Consultant
Horizon Eye Care
07.2013 - 04.2014
Project Manager/Implementation Specialist/Trainer/Analyst
Caldwell Memorial Hospital
06.2012 - 07.2013
Master's in Project Management -
Bellevue University
Bachelor's in Healthcare Management -
Hamilton College
License Practical Nurse -
Kaplan College
Medical Assistant -
Vatterott College
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