Kash Smith
Charlotte,NC
Summary
Results-driven management professional with a proven track record of over 10 years, dedicated to achieving exceptional service, integrity, and performance standards for sustainable business growth. Dynamic leader adept at navigating challenges with professionalism to ensure optimal customer satisfaction. Proficient in working under pressure and adept at adapting to new situations, demonstrating an unwavering commitment to professionalism. Seeking to leverage my expertise within an environment where my effective performance will be met with recognition and growth. Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
Healthcare Manager
Charlotte Gastroenterology & Hepatology
11.2016 - 02.2024
- Coordinated and conducted interviews for potential hires, ensuring comprehensive and efficient selection process
- Managed payroll responsibilities, ensuring accuracy and timeliness in compensation processing
- Led end-to-end onboarding for new hires, ensuring positive experience from orientation to first workday
- Ensured annual HIPAA compliance for all staff, demonstrating commitments to legal and ethical standards
- Developed and implemented Performance Improvement Plans tailored to specific duties of each department
- Worked collaboratively with management to strategize and execute training and development programs, enhancing overall staff skills and capabilities
- Achieved 80%+ closure rate for help desk tickets by documenting and monitoring concerns in ticket platform
- Managed user groups, rights, and interfaces within Active Directory
- Worked collaboratively with external application vendors to prevent workflow interruptions during upgrades.
- Streamlined administrative tasks for increased efficiency in daily operations.
- Improved patient satisfaction by implementing efficient healthcare management processes and procedures.
- Collaborated with interdisciplinary teams to optimize patient care plans and ensure desired outcomes were achieved.
- Analyzed data trends to identify areas for improvement within healthcare system, implementing targeted interventions accordingly.
- Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
- Championed initiatives focused on improving staff morale, resulting in enhanced productivity and job satisfaction among team members.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Enhanced quality of care by establishing and monitoring performance metrics for staff members.
Implementation Trainer Consultant
Virtua Hospital
04.2014 - 12.2014
- Supported 100% travel for Go-live during 5.8/8.3 Upgrade, ensuring seamless implementation
- Collaborated with team member, contributing to solutions and customer satisfaction.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Evaluated effective training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
Operations Project Manager Consultant
Horizon Eye Care
07.2013 - 04.2014
- Analyzed workflows, creating study guides and Visio diagrams for effective training
- Instructed department processes for streamlined operations
- Led communication on status reports, risk management, issues resolution, budget, and schedule
- Supervised and delegated tasks to prepare for EHR implementation, resolving Go-Live issues reported by staff.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Managed client relationships through regular check-ins and updates on project progress.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Project Manager
Caldwell Memorial Hospital
06.2011 - 07.2013
- Developed, managed, and communicated project plans, securing approval from sponsors and stakeholders
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Education
Master of Science - Project Management
Bellevue University
Bellevue, NE05.2016
Bachelor of Science - Healthcare Management
Bellevue University
Bellevue, NE06.2011
Associate of Science - Licensed Practical Nurse
Kaplan College
Omaha, NE01.2008
Associate of Science - Medical Assistant
Vatterott College
Omaha, NE11.2006
Skills
- Verbal and Written Communication
- Staff Development
- Operations Management
- Performance Management
- Recruitment and Onboarding
- Employee Relations
- HR Policies and Procedures
- Conflict Resolution
- Organizational Development
- Strategic Time Management
- Process Improvement
- Change Management
- Succession Planning
- Employee Engagement
- Decision-Making
- Analytical Thinking
- Problem-Solving
- Microsoft Excel 365 Admin
- HIMS
- Analyst
- Software Support
- Quality Improvement
- Compliance Monitoring
- Health Information Systems
- Continuing education
- Healthcare Administration
- Operating Plans Development
- Employee Recruitment and Hiring
- Information Systems Development
- Risk Management
- Employee Supervision
- Critical Thinking
- Employee Performance Evaluations
- Process Implementation
- Effective Communication
- Personnel Management
- Project Oversight
- Clinical Staff Management
- Patient Relations
- Multitasking
- Quality Assurance Controls
- Relationship Building
- Logistics Project Management
- Clinical Quality Program Standards
- Time Management
- Performance Monitoring
- Task Prioritization
- Profit Improvements
- Team building
- Teamwork and Collaboration
- Training and Education
- Professional Networking
- Interdepartmental Functions Coordination
- Budget Development
- Staff Scheduling
- Staff Management
- Records Management
- Attention to Detail
Timeline
Healthcare Manager
Charlotte Gastroenterology & Hepatology
11.2016 - 02.2024
Implementation Trainer Consultant
Virtua Hospital
04.2014 - 12.2014
Operations Project Manager Consultant
Horizon Eye Care
07.2013 - 04.2014
Project Manager
Caldwell Memorial Hospital
06.2011 - 07.2013
Master of Science - Project Management
Bellevue University
Bachelor of Science - Healthcare Management
Bellevue University
Associate of Science - Licensed Practical Nurse
Kaplan College
Associate of Science - Medical Assistant
Vatterott College
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