Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasha Adams

Warren,MI

Summary

Passionate and professional employee with customer service, multitasking and business acumen. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Financial Clearance Representative

Corewellhealth
03.2017 - 06.2025
  • Processed payments using point of sale system software.
  • Verified insurance coverage for services provided by the facility.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Patient Access Representative

Henry Ford Macomb Hospital
03.2002 - 10.2015
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Stayed current on community-based resources and services useful to patients.
  • Reported liabilities and risk management concerns to supervisor for review.

Education

Some College (No Degree) - Nursing

Macomb Community College
Warren, MI

Skills

  • CRM software expertise
  • Goal-oriented mindset
  • Telephone reception
  • Records Management
  • Paperwork Processing
  • Customer Support
  • Interpersonal Skills
  • Effective Communication
  • Professionalism
  • Teamwork and Collaboration
  • Reliability
  • Problem-solving aptitude
  • Multitasking
  • Adaptability and Flexibility
  • Process Improvement
  • Data entry proficiency
  • Patient access industry expertise

Certification

CRCR- certified revenue cycle representative- current

Timeline

Financial Clearance Representative

Corewellhealth
03.2017 - 06.2025

Patient Access Representative

Henry Ford Macomb Hospital
03.2002 - 10.2015

Some College (No Degree) - Nursing

Macomb Community College

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Kasha Adams