Kasha True
Locust Dale,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Longhorn Steakhouse
Fredericksburg, VA
12.2007 - 03.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA05-2018
Skills
- Customer Engagement
- Staff Management
- Performance Improvement
- Organization and prioritization
- Supervisory skills
- Stable work history
- Operations Management
- Staff Scheduling
- Regulatory Compliance
- Labor and food cost control
- TIPS certified
- Complaint resolution
Certification
- National Registry of Food Safety Professionals -Certified Food Safety Manager
Timeline
Restaurant Manager
Longhorn Steakhouse
12.2007 - 03.2024
Associate of Arts - General Studies
Northern Virginia Community College
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