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Kasha Willis
Bakersfield,CA
Work Preference
Summary
Detail-oriented cashier with expertise in transaction processing and effective dispute resolution. Demonstrated commitment to high standards in cash handling and customer service. Proven ability to enhance customer satisfaction and streamline operations.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
walmart
Bakersfield, California
03.2023 - 06.2026
- Processed customer transactions efficiently at the register.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints in a professional manner.
- Handled payment disputes professionally and calmly resolved issues.
- Managed returns and exchanges in accordance with store policy.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at the beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA08-2000
Skills
- Point of sale
- Cash handling
- Transaction processing
- Dispute resolution
- Loss prevention
- Product expertise
- Relationship management
Timeline
Customer Service Cashier
walmart
03.2023 - 06.2026
High School Diploma -
Bakersfield High School