Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
SalesAssociate

Kashae' Porter

Towson,MD

Summary

Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nordstrom Rack
11.2021 - Current
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Customer Service Rep

IQor
02.2020 - 09.2022
  • Open new customer accounts, as well as disconnect services.
  • Documented and detailed calls and complaints using the call center's CRM database.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Processed debit and credit card and electronic check payments.
  • Managed multiple tasks and met time-sensitive deadlines.

Onstar Advisor

Convergys
02.2017 - 01.2020
  • Assisted with customers with directions, emergency services,
  • Answered large volume of incoming calls daily to resolve customer issues.
  • Routed incoming calls and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Updated client records

Style Advisor

Justice Clothing Store
01.2016 - 01.2017
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

HS Diploma -

Mallard Creek High School
Charlotte, NC

Skills

  • Skills 60 WPM
  • Multi phone lines
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Verbal and Written Communication
  • Proficiency in Microsoft Office and G Suite
  • Call Volume and Quality Metrics
  • Proactive Self-Starter
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Administrative and Office Support

Volunteer Work

Customer Service Volunteer

CMC-University

  • Patient Transportation
  • Patient Intake
  • Setting Appointments via phone and walk in as well as check patients out

Timeline

Sales Associate

Nordstrom Rack
11.2021 - Current

Customer Service Rep

IQor
02.2020 - 09.2022

Onstar Advisor

Convergys
02.2017 - 01.2020

Style Advisor

Justice Clothing Store
01.2016 - 01.2017

HS Diploma -

Mallard Creek High School

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Kashae' Porter