Kashania Clark
Baton Rouge,USA
Summary
Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction. Known for collaborative leadership and adaptability in dynamic environments. Proficient in conflict resolution and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
WIS INTERNATIONAL
Baton Rouge, LA
05.2024 - Current
- Led customer service team to enhance operational efficiency and improve service quality.
- Developed training programs to mentor staff in customer engagement and problem-solving techniques.
- Implemented process improvements to streamline workflow and reduce response times for customer inquiries.
- Analyzed customer feedback data to identify trends and recommend strategic changes for service enhancement.
Customer Service Support Specialist
InfoCision
Baton Rouge, LA
02.2024 - Current
- Resolved customer inquiries and complaints efficiently through multiple communication channels.
- Assisted in training new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Implemented feedback collection mechanisms to identify areas for service improvement.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
Laboratory Technician
Pennington Biomedical Research Center
Baton Rouge, LA
12.2021 - 02.2024
- Oversaw meticulous maintenance of laboratory equipment to ensure optimal performance.
- Documented findings with precision.
- Conducted precise laboratory procedures, ensuring data integrity. Implemented efficient protocols, enhancing research quality and productivity.
- Executed cage wash operations utilizing appropriate chemicals to ensure safe sanitation of various instruments and equipment throughout facility.
Customer Service Representative
Walgreens
Baton Rouge, LA
08.2017 - 11.2021
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Managed point-of-sale transactions with accuracy, ensuring seamless checkout experiences.
- Trained new team members on customer service protocols and operational procedures.
- Collaborated with cross-functional teams to improve store processes and service delivery.
- Monitored inventory levels, ensuring availability of products for customers' needs.
Sales Associate / Stocker
Walmart
Baton Rouge, LA
06.2014 - 08.2017
- Oversaw organization of dairy and frozen sections to enhance product availability and ensure freshness.
- Optimized inventory management processes to enhance accuracy and reduce stock discrepancies.
- Facilitated collaboration with team to uphold optimal storage conditions for improved product quality.
- Addressed stock discrepancies promptly to reduce customer complaints.
- Optimized stocking methods to enhance restocking efficiency.
Education
BBA -
Herzing University
New Orleans, LA05.2028
Skills
- Facilitated conflict resolution processes to enhance team collaboration
- Cultivated strong customer empathy to enhance service delivery and satisfaction
- Oversaw management of competing priorities and time-sensitive requests to ensure timely completion
- Assisted teams in utilizing ERP and CRM systems such as SAP, NetSuite, and Salesforce to enhance operational efficiency Supported daily tasks using Microsoft Office tools to streamline workflows Provided basic troubleshooting for software-related issues to maintain productivity
Certification
- TWIC Card
- Driver's License
- OSHA 10
Timeline
Customer Service Team Lead
WIS INTERNATIONAL
05.2024 - Current
Customer Service Support Specialist
InfoCision
02.2024 - Current
Laboratory Technician
Pennington Biomedical Research Center
12.2021 - 02.2024
Customer Service Representative
Walgreens
08.2017 - 11.2021
Sales Associate / Stocker
Walmart
06.2014 - 08.2017
BBA -
Herzing University