Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kashanna Evans

Houston,TX

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

2005
2005
years of professional experience

Work History

Customer Care Representative

United Healthcare
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Met customer call guidelines for service levels, handle time and productivity.

Leasing Agent

Harry Reed Management
01.2000 - 12.2004
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Recruited new residents through website advertising and marketing.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.

Education

Communication Sciences And Disorders

Texas Southern University
Houston, TX

Skills

  • Property showings
  • Customer service
  • Fair housing policies
  • Clear communication
  • Lease agreements
  • Property inspections

Timeline

Leasing Agent

Harry Reed Management
01.2000 - 12.2004

Customer Care Representative

United Healthcare

Communication Sciences And Disorders

Texas Southern University

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