Summary
Overview
Work History
Education
Skills
Leadership Experience
References
References
Timeline
Generic

KaShara Milteer

Coral Springs,FL

Summary

Innovative and solutions- oriented college graduate planning on pursuing a career in healthcare administration, looking to obtain an internship with a local hospital network to gain a practical experience. Compassionate Patient Financial Counselor known for high productivity and efficient task completion. Possess specialized skills in financial planning, insurance verification, and patient advocacy. Excel at communication, empathy, and problem-solving to assist patients in navigating complex healthcare financial landscapes.

Overview

5
5
years of professional experience

Work History

Finacial Counselor

HCA Healthcare : Woodmont Hospital
Tamarac, FL
05.2023 - Current
  • Counseled patients on financial obligations associated with their medical care.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Advocated for patient rights when dealing with third-party payers.
  • Assisted patients in understanding the details of their bills, including deductibles and co-pays.
  • Provided clear explanations of billing policies and procedures to both internal and external customers.
  • Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
  • Maintained knowledge of current health care regulations related to billing practices.
  • Processed credit card payments accurately and securely.
  • Created monthly reports summarizing collections activity and billing trends.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Documented patient counters in hospital system and initiated follow-up actions.

Patient Access Representative

West Boca Medical Center
06.2021 - Current
  • Delivered financial guidance to patients by collecting payments and arranging payment plans.
  • Achieved accurate completion of registrations through verification of insurance benefits and obtaining essential authorizations.
  • Educated patients regarding available benefits, rights, and system services
  • Simplified exchange of information between patients and hospital authorities
  • Collected co-pays and other payments from patients at time of service.
  • Verified insurance coverage for services provided by the facility.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

Assistant Manager

Dollar Tree Stores Inc.
08.2019 - 06.2021
  • Deliver exceptional customer service through patience, attentiveness, and professionalism
  • Provide backup support to ensure seamless sales and transaction completion
  • Supervise and train staff, order merchandise, and assist store manager with cash register deposits and receipts.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

BA - Healthcare Administration

Florida Atlantic University
Boca Raton, Florida

AA - General Studies

Florida SW State College
Fort Myers, Florida

Certificate in Healthcare Information Systems -

Skills

  • Communication
  • Customer Service
  • Creativity
  • Leadership
  • Teamwork
  • Professional relationship building
  • Insurance Verification
  • Healthcare regulations
  • Patient Registration
  • HIPAA Compliance
  • Payment Collection
  • Conflict Resolution
  • Payment Calculation
  • Report Preparation
  • Benefits Explanation

Leadership Experience

National Society of Leadership and Success, Presidential Member, 08/01/21

References

Sharon Washington, Victim Advocate, Citrus County Sheriff’s Office, SWashington@sheriffcitrus.org

References

References available upon request.

Timeline

Finacial Counselor

HCA Healthcare : Woodmont Hospital
05.2023 - Current

Patient Access Representative

West Boca Medical Center
06.2021 - Current

Assistant Manager

Dollar Tree Stores Inc.
08.2019 - 06.2021

BA - Healthcare Administration

Florida Atlantic University

AA - General Studies

Florida SW State College

Certificate in Healthcare Information Systems -

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KaShara Milteer