Kashara Williams

Beauty Counter Manger (NARS)

Nordstrom

12.2021 - 06.2024

Answered inbound customer calls and responded to inquiries.
Processed customer payments by entering credit card information in system.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented customer correspondence in CRM to track requests, problems and solutions.
Met or exceeded sales goals by consistently promoting relevant items to callers.
Resolved payment issues efficiently to improve customer satisfaction and loyalty.
Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
Updated information and details of calls and inquiries in customer service database for future reference.
Coordinated with management to maintain knowledge of policies and new offerings.
Assisted with new patient registration and appointment scheduling.
Discussed and set up payment plans for services.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Met sales goals, supporting organizational health through consistent and reliable service.
Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.