Kashaune Teal
Charlotte,NC
Summary
Proven to enhance customer satisfaction through exceptional service at Beauregard's Restaurant & Bar, I excel in cleanliness and food safety, vital in the hospitality sector. Skilled in wine pairing and memory retention, I adeptly managed high-pressure situations, ensuring a pleasant dining experience and retaining a loyal clientele through diplomatic problem resolution.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
27
27
years of professional experience
Work History
Restaurant Waiter
Fleming's Prime Steakhouse & Wine Bar
03.2021 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Host
The Bevery
03.2020 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Waiter/Host
Beauregard's Restaurant & Bar
02.1998 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-1997
Skills
- Cleanliness
- Food safety awareness
- Memory retention
- Food presentation
- Food service delivery
- Wine pairing
- Food service promotion
- Food hygiene
Timeline
Restaurant Waiter
Fleming's Prime Steakhouse & Wine Bar
03.2021 - 10.2024
Host
The Bevery
03.2020 - 03.2021
Waiter/Host
Beauregard's Restaurant & Bar
02.1998 - 01.2020
High School Diploma -
East Mecklenburg High School
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