Kashaunna McAfee
Los Angeles, California, United States,CA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Driver
Fed Ex Ground
Carson
11.2021 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Documented daily mileage, gas and other data.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Customer Care Representative
Spectrum
Bellflower
01.2018 - 12.2020
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or services using digital tools.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Data Entry Administrator
Instacart
Los Angeles
07.2016 - 10.2018
- Assisted customers by confirming, answering questions, and offering general information.
- Processed customer service requests via phone support and email support
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Excellent customer service at every opportunity.
- Verified accuracy of data by cross-referencing with source documents.
Education
Information Technology
Cerro Coso Community College
Ridgecrest, CA06-2025
Skills
- Efficient and Detail Oriented
- Technical Support
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
References
References available upon request.
Timeline
Driver
Fed Ex Ground
11.2021 - Current
Customer Care Representative
Spectrum
01.2018 - 12.2020
Data Entry Administrator
Instacart
07.2016 - 10.2018
Information Technology
Cerro Coso Community College
Similar Profiles
Erika ReedErika Reed
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Katlyn BaldwinKatlyn Baldwin
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
RUSTY FULGENCERUSTY FULGENCE
Franchise Operations Manager at Fed Ex GroundFranchise Operations Manager at Fed Ex Ground
Gabriel BediaGabriel Bedia
Tugger Driver at Fed Ex GroundTugger Driver at Fed Ex Ground
Ryan ComptonRyan Compton
Technical Lead - AI Ops at LaminiTechnical Lead - AI Ops at Lamini