KASHAWN SPENCER

During implementation process, act as primary point of contact and application subject matter expert for physician offices; provide on-site go-live support; and provide follow-up assistance, including optimization

• Examine and record needs for clinical workflow in relation to use of software for electronic practice management and electronic medical records
• Examine and report on physician's office requirements for adopting and adhering to incentive and compliance programs from government and other organizations
• Redesign current workflows to make use of EHR/PM application and document, review, and train new workflows for future states
• Develop, use, and put into practice tailored training program to educate and train employees of local clinic on how to use tools of software for electronic practice management and electronic medical records
• Record configuration strategy and implementation decisions
• Support usage of software by doctors and personnel in their offices both directly and remotely
• Use included call tracking software to properly document issues
• Use offered documents and training to directly and remotely resolve issues
• Adhere to existing notification and escalation processes.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.

• Manage complete operation and performance of facility: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance
• Delivers ongoing competency evaluations/audits meetings to ensure ongoing performance of staff and equipment
• Collaborates with Managers and Education Coordinator in driving quality standards through education regarding all regulatory and legal requirements and practice of Continuous Quality Improvement
• Ensures strong communication process between Managers, Education Coordinators, and all support staff at facility regarding appropriate training and organizational development programs and initiatives
• Having knowledge and completing task using Electronic Health Record Systems

• Interact with hospitals using Integrated Blood Bank Information System
• Communication with Customers and Employees with Microsoft Office
• Responsible for blood transport and delivery from mobile and fixed drawing sites, delivering components appropriately and in timely manner
• Served as liaison between hospitals and customers in southeast region to manage customer inquiries and complaints
• Managed transfer records for facilities within hospital's network.

• Developed and implemented back-of-house policies and procedures, which include management and processing of trucks and merchandise to sales floor
• Oversee inventory management tasks, store supplies, and front-end operations, including safe management and cash handling
• Improved store's operational effectiveness which increased by $100K
• Increased sales and control costs by evaluating financial/performance data and developing effective action plans.
• Supervised day-to-day operations to meet performance, quality and service expectations