Summary
Overview
Work History
Education
Skills
Timeline
Generic
KASHAWN WRIGHT

KASHAWN WRIGHT

Brooklyn,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Onsite-Service Specialist

Ricoh Usa @ Gap INC
06.2017 - Current
  • Completes daily key-op of all machines on assigned floors, including clearing paper jams, maintaining par levels for paper and toner, and escalating issues to Fleet Team
  • Performs all duties related to shipping and/or receiving of materials in mailroom for all domestic and international shipments
  • Maintains records for management reports and inventories of supplies needed
  • Covers service window, assisting business partners with personal and business shipping needs
  • Supports Ops team on needed basis, including desk moves, charity pickups, room setups, and other duties expected of Ops team
  • Delivers all incoming mail and accountable packages to estimated 250 business partners
  • Conducts three mail sweeps on daily basis, checking all mail stops for cleanliness and outgoing mail/packages.
  • Inspected equipment to diagnose operational issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Supervisor

Applebees Neighborhood bar and grill
06.2014 - 06.2017
  • Provided efficient and excellent customer service
  • Handle financial transactions, cash out servers, view/balance daily report
  • Train new employees while providing supervision to current staff
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets

Assistant Manager

Pink Tea Cup
09.2012 - 04.2014
  • Motivating and empowering the staff to succeed and improve
  • Recruiting and interviewing new staff members
  • Interact with guests and employees on a daily basis
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate Degree - Accounting

Asa Institute
Brooklyn, NY

High School Diploma -

Clara Barton High School
Brooklyn, NY
06.2003

Skills

  • Consultations and Recommendations
  • Customer Feedback
  • Food Allergies
  • Table Setting
  • Customer Account Management
  • Customer Loyalty
  • Customer Transactions
  • Maintaining Clean Work Areas
  • Postage Meter
  • Microsoft Office
  • Clerical Support

Timeline

Onsite-Service Specialist

Ricoh Usa @ Gap INC
06.2017 - Current

Supervisor

Applebees Neighborhood bar and grill
06.2014 - 06.2017

Assistant Manager

Pink Tea Cup
09.2012 - 04.2014

Associate Degree - Accounting

Asa Institute

High School Diploma -

Clara Barton High School

Similar Profiles

CREATE PROFILE
KASHAWN WRIGHT