Summary
Work History
Education
Skills
Timeline
AssistantManager

Kashawna Johnson

Mebane,NC

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Skilled in money handling and team motivation, adept at fostering a positive work environment and driving business growth. Excelled in problem resolution and customer relations, significantly reducing discrepancies and complaints. I love interacting with different people and I strive hard to make them happy each day.

Work History

Assistant Manager

Dollar General
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Team Member

Chic-Fil-A
11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Accurately operated cash register to process customer payments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Team Member

Wendys
07.2021
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Resolved customer complaints independently or with aid of supervisor.

Education

Diploma -

Glenville High School
Cleveland, OH
05.2014

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem Resolution
  • Time Management
  • Organizational Skills
  • Multitasking
  • Active Listening
  • Excellent Communication
  • Attention to Detail

Timeline

Team Member

Chic-Fil-A
11.2022

Team Member

Wendys
07.2021

Assistant Manager

Dollar General

Diploma -

Glenville High School

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Kashawna Johnson