Kashawnda Brewington

Senior Certified Pharmacy Technician

Walgreens Pharmacy

Greensboro, NC

11.2005 - 07.2023

Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Cleaned and maintained equipment or work areas according to prescribed methods.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Answered telephones to respond to questions or requests.
Maintained current notes and paperwork related to patient drug therapy.
Merchandised related products to drive pharmacy department sales.
Efficiently processed cash register transactions for new and refilled prescription orders.
Assisted with the development of policy changes related to pharmacy services.
Verified patient information, including allergies, drug interactions, and contraindications.
Processed and filed approximately [Number] prescriptions per day.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Monitored expiration dates on medications in order to maintain product integrity.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Organized medications for dispensing.
Established or maintained medications and other patient profiles.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Assisted in the preparation of sterile products for dispensing to patients.
Operated cash registers to accept payments from customers.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
Ensured compliance with federal and state laws pertaining to controlled substances.
Organized and maintained pharmacy area in accordance with established standards.
Ordered prescription refills as requested by physicians or authorized personnel.
Compiled customer demographic, allergy and medical history background.
Established and updated patient profiles, medications and insurance details.
Provided support for pharmacists during drug distribution activities.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Resolved billing issues with insurance companies or other third-party payers.
Maintained proper storage and security conditions for drugs.
Mixed pharmaceutical preparations according to written prescriptions.
Maintained clean and organized pharmacy shelving and work areas.
Entered prescription information into computer databases.
Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Compounded and dispensed medications according to physician orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Participated in continuing education programs designed to enhance job knowledge.
Prepared and processed medical insurance claim forms and records.
Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Provided customer service to patients regarding their prescription medications.
Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Managed workflow within the pharmacy department while adhering to all state regulations.
Filled prescriptions accurately under the direction of a pharmacist.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Displayed strong telephone etiquette, effectively handling difficult calls.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered products to customer locations on time.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Leveraged [Software] skills to input and compile data gathered from various sources.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
Planned and completed group projects, working smoothly with others.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Modified existing software systems to enhance performance and add new features.

Summary

Overview

Work History

Senior Certified Pharmacy Technician

Education

High School Diploma -

Bachelor of Science - Biology (Pre-Professional)

Skills

Certification

References

Timeline

Senior Certified Pharmacy Technician

High School Diploma -

Bachelor of Science - Biology (Pre-Professional)

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