Ka’Shay Moore
Portland
Summary
Seeking fulltime employment based upon skills and educational background.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Benefit Eligibility Specialist
Oregon Department Of Human Services
06.2022 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Case Manager
Oregon Department Of Human Services
12.2023 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Support Staff
Oregon Department of Human Services
06.2019 - 05.2022
- Provided knowledge to customers about Self Sufficiency Programs (SSP) through the sharing of rules, policies, and guidelines that are applicable to the client’s situation
- Assisted customer in meeting emergent needs for SNAP
- Decision making on initial SNAP applications as well as making decisions when screening application for benefits
- Thorough screening benefit application, making sure every question is answered and correct forms are being filled out for specific benefits, scanning application to appropriate branches as well as providing participants with a prescheduled appointment for their intake/interviews
- Issuance of EBT cards
Credit Specialist
US Bank
06.2016 - 08.2019
- Advise customers on bank services for their needs (e.g
- Loans and credit cards)
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
- Present financial products and services to existing and prospective customers
- Performed administrative duties (e.g
- Entering data into banking software)
Education
Bachelor of Science - Public Community Health
Portland State University
Portland, OR06.2014
High School Diploma -
Thomas Jefferson High School
Portland, OR06.2005
Skills
- Interviewing techniques
- Interviewing
- Confidentiality
- Excellent communication
- Attention to detail
- Written communication
- Technology Management
- Workload Management
- Case Management
Timeline
Case Manager
Oregon Department Of Human Services
12.2023 - 09.2024
Benefit Eligibility Specialist
Oregon Department Of Human Services
06.2022 - Current
Support Staff
Oregon Department of Human Services
06.2019 - 05.2022
Credit Specialist
US Bank
06.2016 - 08.2019
High School Diploma -
Thomas Jefferson High School
Bachelor of Science - Public Community Health
Portland State University
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