Kashayla Nelson
Buda,TX
Summary
Hi, Im a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Austin Diagnostic Clinic
Austin, Texas
02.2021 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
Front Desk Receptionist/Phlebotomist
Bio plasma laboratory
Austin, TX
02.2020 - 08.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Explained policies and procedures to visitors.
- Ensured that all blood collection equipment was properly cleaned and sterilized prior to use.
- Performed venipunctures and capillary punctures on patients.
- Collected, labeled, processed, and distributed donor samples according to established procedures.
Guest Service Agent
Hilton Hotels
Austin, Texas
03.2018 - 02.2020
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Responded to telephone calls from guests promptly and courteously.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
Cashier
Deleware North
Austin, TX
05.2015 - 03.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
William B Travis High School
Austin TX06-2013
Skills
- Data Entry
- Medical Records Maintenance
- Hipaa
- Patient Flow Management
- Venipuncture And Capillary Puncture
- Health Education
- Medical Office Administration
- Quality Control Guidelines
- Customer Service Management
- Guest Complaint Resolution
- Credit And Cash Payments
- Cash Control
- Skilled In Excel
Certification
- phelbotomy
Timeline
Phlebotomist
Austin Diagnostic Clinic
02.2021 - Current
Front Desk Receptionist/Phlebotomist
Bio plasma laboratory
02.2020 - 08.2021
Guest Service Agent
Hilton Hotels
03.2018 - 02.2020
Cashier
Deleware North
05.2015 - 03.2018
High School Diploma -
William B Travis High School
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