Summary
Overview
Work History
Education
Timeline
Generic

Kashe A. Holliday

Dallas,TX

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Looking to secure a rewarding and responsible position in the area of Sales, Customer Service, Claims or Collections where previous experience will allow me to make an immediate and substantial contribution.

Overview

12
12
years of professional experience

Work History

Account Specialist II

JPMorgan Chase
06.2023 - Current
  • Use training and knowledge to serve as an trusted travel advisor, identifying individual customer needs, and provide them with exciting travel solutions.
  • Assist customers in resolving issues including, but not limited to changes in travel plans, as well as troubleshooting issues relating to the travel website.
  • Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty.
  • Resolve product or service issues by clarifying the customer's concern: determining cause of the problem, selecting and explaining best solutions to solve problems, and expediting correction or adjustment.
  • Maintain comprehensive working knowledge of all programs, tools and systems while achieving and maintaining individual monthly metrics.

Social Media Analyst

Genpact
08.2018 - 06.2023
  • I researched processes and procedures while navigating different systems that were being used by the company
  • I became and remained knowledgeable about social media products and community standards
  • Investigated and resolved issues that were reported on social media such as requests for account support and reports of potentially abusive content
  • Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the site
  • I also enforced social media terms of use by carefully monitoring reports of abuse on the site

Customer Service Rep.

NTTA
06.2017 - 08.2018
  • I took incoming calls in a Call Center regarding customers' NTTA accounts
  • I handled routine customer transactions such as account inquiries, payments, deletion of accounts and setting up of new accounts while navigating several different systems used by the company
  • I created positive customer relationships by using my soft skills to deal with angry and upset customers
  • I meet performance metrics and standards by utilizing effective time management skills

Customer Service Rep.

Advanced Call Center Technologies
02.2016 - 03.2017
  • I provided support to Mortgage customers by providing account information, sending customers duplicate documents and verifying supporting documents that were submitted
  • I supported Underwriting by following up with customers, updating files, preparing files, drafted correspondence to the customers and data entry

Accounts Receivable Specialist

Jan-Pro Cleaning Systems
01.2013 - 02.2016
  • I posted customer payments by recording cash, checks, and credit card transactions
  • Updated Receivables by totaling unpaid invoices
  • Resolved collections by examining customer payment plans, payment history, credit line and coordinating contact with the collections department
  • Summarized Receivables by maintaining invoice accounts, coordinating monthly transfer to accounts, verifying totals and preparing reports

Education

High School Diploma -

Luther Burbank High School
Sacramento, CA
05.2011

Timeline

Account Specialist II

JPMorgan Chase
06.2023 - Current

Social Media Analyst

Genpact
08.2018 - 06.2023

Customer Service Rep.

NTTA
06.2017 - 08.2018

Customer Service Rep.

Advanced Call Center Technologies
02.2016 - 03.2017

Accounts Receivable Specialist

Jan-Pro Cleaning Systems
01.2013 - 02.2016

High School Diploma -

Luther Burbank High School

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Kashe A. Holliday