Kasheeka Carol
East Norriton,PA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Csr
Hertz Car Rental
Philadelphia, PA
03.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
CSR
Prospect Airport Services
Philadelphia, PA
04.2019 - 04.2025
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified customer needs and provided appropriate solutions.
Assistant Manager
7 Eleven Store
Philadelphia, PA
09.2017 - 01.2019
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
Barista
Toast
Philadelphia, PA
12.2016 - 06.2017
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked brewing equipment for proper functionality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Ordered and received supplies to restock beverage items.
- Stocked shelves with ingredients needed to make coffee drinks.
Cashier
cousins supermarket
Philadelphia, PA
09.2016 - 12.2016
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Medical Assistant Deploma - Medical Assistant
Brightwood Ins
Penn, PA06-2016
High School Diploma -
Martin Luther King High School
Penn, PA02-2015
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Sales support
- Data entry
- Feedback analysis
- Team leadership
- Problem solving
- Decision-making
- Team building
- Adaptability
- Service upsells
- Excellent communication
Accomplishments
- sales and servies award in 2025
Languages
English
Professional
Timeline
Csr
Hertz Car Rental
03.2021 - Current
CSR
Prospect Airport Services
04.2019 - 04.2025
Assistant Manager
7 Eleven Store
09.2017 - 01.2019
Barista
Toast
12.2016 - 06.2017
Cashier
cousins supermarket
09.2016 - 12.2016
Medical Assistant Deploma - Medical Assistant
Brightwood Ins
High School Diploma -
Martin Luther King High School
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